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Millicent K. — Mid-Level Virtual Administrative Assistant from Kenya

Millicent K.

Mid-Level Virtual Administrative Assistant

Kenya 1-2 years
Open to offersNew to Platform
Languages
English
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About

Millicent K. is a versatile Virtual Administrative Assistant based in Nairobi, Kenya, with a background in hospitality, travel, event management, air travel services, and customer service. Her recent role as a Remote Ticketing Agent at ASAP Tickets involved managing flight bookings, CRM data entry, and resolving ticketing issues in a high-volume, accuracy-driven environment. Previously, at Jaymill Eventique, she led event logistics, vendor coordination, and client communications, while at LSG Sky Chefs, she supervised inflight catering operations and ensured compliance with safety standards. Proficient in calendar and email management, CRM systems such as Hubspot, Zoho, Salesforce, and Google Workspace, Millicent employs her data entry and scheduling skills to support corporate and travel operations with precision.

Experience

  • Remote Ticketing Agent

    ASAP TICKETS · 2025 — Present
    Managed flight bookings, changes, cancellations, and customer inquiries while maintaining accurate customer records in CRM systems. Coordinated with airlines to resolve ticketing and billing issues, ensuring service quality in a high-volume environment.
  • Lead Event Manager

    JAYMILL EVENTIQUE · 2019 — 2023
    Oversaw event logistics, vendor coordination, and scheduling. Handled administrative tasks and communicated with clients to ensure the successful execution of both corporate and social events.
  • Customer Service Representative

    Kenya Airports Authority (KAA) · 2016 — 2018
    Assisted passengers with travel inquiries and documentation, working alongside airline and ground teams to address customer concerns. Maintained a high level of professionalism in the fast-paced airport environment.
  • Inflight Supervisor

    LSG Sky Chefs
    Supervised catering operations, enforcing compliance with safety standards. Coordinated schedules and logistics to align with strict airline timelines, while conducting quality checks to support operational efficiency.

Skills & Expertise

Education

  • Diploma in Hospitality and Tourism Management
    Zetech University · 2015 — 2016
  • Diploma in Catering and Accommodation Operation
    Nairobi Institute of Business Studies · 2012 — 2014

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