Minahil A.
Mid-Level Web Developer and Customer Support Specialist
Open to offersNew to PlatformAbout
Minahil A. is a dedicated Web Developer and Customer Support Specialist with over five years of experience, proficient in enhancing user experience and solving technical issues. Minahil has developed expertise in both back-end and front-end web development, particularly with WordPress, where she has provided extensive technical support as a WordPress Support Specialist. Her work includes resolving complex issues related to themes, plugins, and WooCommerce, ensuring website stability and client satisfaction. In her previous role at Virtual University Projects, Minahil honed her communication skills by assisting peers with technical issues and sharing best practices. During an internship with Soft Wise Solutions, she customized WordPress themes and plugins, incorporating SEO best practices to optimize user experience. Minahil holds ongoing Bachelor's studies in Software Engineering at the Virtual University of Pakistan. Her technical proficiency is highlighted by certifications such as Meta Full Stack Developer and various WordPress and project management courses.
Experience
Customer Support / Technical Help (Academic & Projects)
Virtual University Projects & Personal Practice · 2022 — 2024Facilitated technical problem-solving for peers related to websites and software. Documented problem resolutions and shared best practices to enhance knowledge sharing and continuous improvement. Strengthened written and verbal communication through structured guidance and detailed explanations.WordPress Support Specialist
Freelance · 2023 — PresentProvided assistance with theme, plugin, and WooCommerce issues while applying strong problem-solving abilities and attention to detail. Managed database connection errors, white screens, plugin conflicts, and hosting challenges to maintain website stability. Effectively supported multiple clients while ensuring prompt response times and clear verbal communication.WordPress Developer Internship
Soft Wise Solutions · 2022 — 2022Focused on developing and customizing WordPress themes and plugins to improve website functionality, utilizing both front-end and back-end web development skills. Enhanced WooCommerce setups to optimize user experience and adhered to SEO best practices.
Skills & Expertise
Education
- Bachelor's in Software EngineeringVirtual University of Pakistan · — — 2024
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