Miraflor P.
Mid-Level Lead Generation Specialist
Open to offersNew to PlatformPortfolios
About
Allas M. is a seasoned Lead Generation Specialist with a keen emphasis on outbound and inbound communication. With a focus on cold calling, identifying prospects, and nurturing client relations, Allas has a proven track record in driving business growth. She holds a Bachelor’s degree in Client Relations and Management, underlining her strong foundation in sales support. Her professional journey encompasses varied roles from a Customer Service Specialist in ophthalmology with 6060 Glasses, where she enhanced patient satisfaction through precise communication and patient record management, to an Appointment Setter role involving talent acquisition and onboarding. Additionally, Allas contributed as a Recruitment Associate with US Med Lab and excelled as a Customer Service Representative at Concentrix by ensuring minimal wait times and high customer satisfaction. Her expertise in client support, virtual assistance, and administration is complemented by her technical and organizational skills.
Experience
Appointment Setter | VA
Company not specified · 2024 — 2025Handled the hiring process by posting ads, screening candidates, and conducting interviews. Used social media and online job boards to attract talent, managed communication with applicants, and facilitated the onboarding of new hires.Medical Biller | VA
Company not specified · 2024 — 2025Responded to customer calls promptly, ensuring minimal wait times and maintaining high satisfaction levels. Addressed issues and provided advice to clients, while also tracking service cases accurately.Customer Service / Ophthalmology Assistant
6060 Glasses · 2021 — 2022Assisted patients with appointment scheduling, provided prescription details, and conducted follow-ups via email and chat. Delivered information on lenses, frames, and eyewear options to enhance customer satisfaction, while managing concerns and ensuring timely resolutions. Updated patient records, including prescriptions and purchase history, and collaborated with the clinic team for seamless operations.Customer Service Representative
Concentrix · 2021 — 2022Provided effective solutions to customer inquiries and addressed online ordering issues to ensure a smooth customer experience. Monitored performance indicators and feedback to identify opportunities for improvement.Virtual Customer Service Associate | Sign Of The Times
Mati City · 2021 — 2022Answered customer inquiries, resolving issues efficiently while maintaining client relationships. Updated accounts and accurately tracked service cases using company software.Client Support & Communication
CONCENTRIX/AGENT · 2022 — PresentAnswered and managed customer calls to ensure accuracy in coding data, preventing fraud and ensuring compliance. Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures, while maintaining knowledge of coding regulations.
Skills & Expertise
Education
- Bachelor’s degree in Client Relations and ManagementInstitution not specified
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