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Miralles A. — Junior Customer Service Associate from United States

Miralles A.

Junior Customer Service Associate

United States 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Arjay M. has hands-on experience in customer service, online marketplace operations, financial services, and network marketing. As a Customer Service Representative for both a major US bank and Amazon’s retail account, Arjay handled inquiries related to credit and debit card transactions, billing, fraud alerts, order tracking, and returns, ensuring compliance with company protocols and maintaining satisfaction in high-volume environments. In the digital marketplace sector, Arjay managed buying and reselling of game items for local and international clients, enhancing skills in online transactions, client management, and negotiation. Additionally, Arjay promoted products through personal and digital networks in the network marketing industry. Proficient with tools like Canva, Gmail, and Google Sheets, Arjay is adept at navigating customer-focused and sales-driven business domains.

Experience

  • Network Marketing Associate

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    Promoted products and services through online and personal networks, enhancing sales and client relationship management abilities.
  • Freelance Online Game Item Trader

    null
    Engaged in buying, selling, and reselling digital game items to a diverse customer base, managing online transactions and ensuring effective communication for successful trades.
  • Customer Service Representative – Financial Account

    US BANK
    Provided assistance with credit and debit card inquiries, including billing issues and transaction verification, while adhering to company security protocols. Resolved fraud alerts and payment disputes and ensured high levels of customer satisfaction with accurate information.
  • Customer Service Representative – Retail Account

    AMAZON
    Supported customers with Amazon retail orders, handling tracking, returns, refunds, and product inquiries. Assisted with account and delivery issues while managing high call/chat volumes and maintaining a professional communication approach.

Skills & Expertise

Education

  • Information and Communications Technology
    NUESTRA SEÑORA DE GUAI ACADEMY OF MARIKINA · 2021 — 2023
  • High School
    NANGKA HIGH SCHOOL · 2017 — 2021

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