Miriam M.
Mid-Level Executive Assistant & HR/Admin Specialist
Open to offersNew to PlatformAbout
Miriam R. is a seasoned Executive Assistant and HR/Admin professional with over 5 years of dedicated experience in providing customer service, administrative support, and operations management. Based in Dasmariñas City, Cavite, Philippines, she excels in supporting workforce management, scheduling, compliance, and executive administrative tasks within dynamic and fast-paced environments. Proficient in remote collaboration and cross-functional communication, Miriam has a rich background in ensuring seamless operation across various domains including healthcare and insurance. In her role at Limpiar Inc, she was integral in managing executive schedules, HR coordination—including onboarding and payroll—and vendor compliance within AMS operations. Her tenure at EXL Services and Teleperformance further honed her skills in handling policyholder inquiries, documentation, and maintaining HIPAA compliance. Miriam has a BA in Psychology from De La Salle University – Dasmariñas and is fluent in both English and Filipino.
Experience
Executive Assistant / HR & Admin
Limpiar Inc · 2025 — 2026Provided EA support including calendar management, scheduling, and meeting coordination. Delivered HR assistance with tasks such as onboarding, maintenance of employee records, documentation, and payroll processing. Engaged in workforce coordination, vendor communication, and tracked compliance within AMS operations.Customer Service Executive
EXL Services · 2024 — 2025Addressed policyholder inquiries related to claims, payments, and accounts. Handled service requests while ensuring accurate documentation. Achieved KPIs focused on quality and productivity.Customer Service Rep
Teleperformance · 2021 — 2024Delivered healthcare support through various channels including phone, chat, and email. Assisted with claims processing, billing inquiries, and scheduling needs. Managed requests for prior authorizations on medications and procedures, and helped members find PCPs, urgent care locations, and diagnostic centers. Ensured HIPAA compliance and maintained accurate documentation in the CRM system.HR / Administrative Assistant
HCG · 2015 — 2019Assisted HR, logistics, and management through documentation management, scheduling, report creation, inventory tracking, and coordination of office operations.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyDe La Salle University – Dasmariñas · 2005 — 2008
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