Mirza R.
Senior Automotive Service Advisor
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Mohd R. is a seasoned Automotive Service Advisor with over 12 years of extensive experience in the automotive industry, based in Lucknow, India. With proven success at prominent companies like Tata Motors and Ford, he specializes in warranty administration, workshop operations, and customer relationship management. During his tenure at Tata Motors, Mohd effectively managed end-to-end workshop operations and job control allocations, contributing to streamlined processes and satisfied clientele. He is adept at advising customers on service schedules while efficiently generating service estimates and convincing clients on necessary service works. At Ford, he excelled in providing technical advice, scheduling appointments, and conducting quality assurance post-service inspections. Mohd is also skilled in generating and managing CRM DMS job cards and invoices. He holds a B.C.A. from Vinayaka Mission University and has undergone various technical trainings, including S.O.P training from Tata Motors.
Experience
Service Advisor | Job Controller | Warranty Administrator
Tata Motors (Motor Sales Ltd) · 2023 — PresentManaged the workshop operations and job control allocation while overseeing warranty claims administration. Advised customers on vehicle service schedules, maintenance history, and technical requirements. Generated service estimates and effectively engaged customers for necessary repairs. Handled job cards from opening to closing, producing final invoices through CRM DMS. Addressed customer queries, collected daily feedback, and compiled performance reports for senior management.Service Advisor
Ford (MGS Ford) · 2021 — 2023Delivered outstanding customer support and provided technical advice related to automotive servicing. Organized appointments, interacted with potential clients, detailed product/service offerings, and documented work orders. Ensured timely vehicle servicing by managing parts procurement from the store. Conducted inspections and test drives post-service to maintain high-quality standards. Fostered strong client relationships to enhance customer retention and support sales targets.Service Advisor
Tata Motors (Tata Gold Rush Sales And Service Ltd) · 2016 — 2021Oversaw frontline customer service operations, including vehicle receiving and diagnostic walkarounds. Developed close relationships with customers to identify their individual vehicle utility needs. Coordinated with the technical team to ensure accurate execution of job card instructions. Participated in weekly meetings to analyze technical issues and propose innovative service solutions.System Administrator
Tata Motors / PIPS Institute · 2011 — 2016Handled IT infrastructure and system administration tasks, as well as network maintenance duties. Conducted Microsoft software operations, utilizing Excel, Word, and PowerPoint to create internal MIS reports. Applied strong investigative and problem-solving skills to identify and resolve technical system issues.
Skills & Expertise
Education
- Bachelor of Computer ApplicationsVinayaka Mission University · 2011 — Present
- IntermediateUP Board · 2007 — Present
- High SchoolUP Board · 2005 — Present
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