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Mishqah V. — Senior Administrative and Customer Service Professional from South Africa

Mishqah V.

Senior Administrative and Customer Service Professional

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Mishqah V. is a highly organised and results-driven professional with over six years of experience in administrative operations and customer service. Based in Cape Town, South Africa, she has actively engaged in retail management and customer support, particularly in fast-paced environments. Her tenure as a Sales Consultant and Store Manager at Sunglass Hut Luxottica at Cape Town International Airport highlighted her prowess in overseeing daily administrative and operational activities, managing compliance records, and ensuring data accuracy. At Capita, serving the O2 UK campaign, she handled large volumes of customer queries, showcasing her ability to manage customer information with precision. Her role as a WCED Intern at Rocklands Primary School provided a foundation in processing admissions documents and managing learner records. Mishqah's expertise is strengthened by her skills in Microsoft Excel, Microsoft Word, Google Workspace, and CRM Systems. She is particularly noteworthy for her capacity to maintain confidentiality and data integrity across all her responsibilities.

Experience

  • Sales Consultant & Store Manager

    Sunglass Hut Luxottica · 2020 — 2026
    Oversaw administrative and operational tasks daily, ensuring documentation accuracy and workflow efficiency. Managed comprehensive records for inventory, operations, and compliance, emphasizing data integrity. Responsible for capturing, verifying, and updating transactional data within company systems. Provided management with weekly and monthly reports to aid in decision-making and performance monitoring. Coordinated staff scheduling and attendance records alongside administrative duties. Organized both electronic and manual filing systems while protecting sensitive information. Supported stock reconciliation and inventory audits, ensuring adherence to company policies and audit standards. Addressed customer inquiries and escalations with professionalism, facilitating communication between departments and management.
  • Customer Service Advisor

    Capita (O2 UK Campaign) · 2018 — 2019
    Handled a high volume of inbound customer inquiries in a busy call centre setting. Responsible for capturing, verifying, and updating customer information through electronic systems. Maintained detailed records of customer interactions along with resolutions and follow-ups. Investigated and resolved customer complaints efficiently within set timelines. Escalated complex issues to the appropriate departments while ensuring proper resolution tracking.
  • WCED Intern (Administrative Support)

    Rocklands Primary School · 2016 — 2016
    Provided front-office administrative support for school management, staff, learners, and parents. Processed documentation related to learner admissions and upheld accurate learner records. Captured, verified, and updated learner information using internal systems while adhering to records management protocols. Managed both manual and electronic record-keeping effectively. Addressed walk-in and telephonic inquiries in a professional and efficient manner.

Skills & Expertise

Education

  • National Senior Certificate
    Mondale High School · 2011 — 2015

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