Miss M.

Mitchelle M. is a dedicated and results-driven professional based in Johannesburg, South Africa, with extensive experience in student mentorship, customer service, English tutoring, academic advising, and quality assurance analysis. She has proven her ability to enhance student engagement and customer satisfaction through strategic guidance and personalized support. In her role as a Student Mentor at BYU Pathway Worldwide, she leads an average of 80 students per term, improving academic performance and retention by 15%. Through her work as an English Tutor at Preply, she has maintained a 95% student retention rate by tailoring online lessons to individual needs, achieving over 90% success in IELTS and TOEFL preparation. Her proficiency in leveraging verbal and written communication is complemented by her experience as a Quality Assurance Analyst at Spero, where she evaluated calls and provided feedback to improve service quality. Mitchelle holds an Associate of Applied Business Management degree from Brigham Young University–Idaho, where she developed skills in leadership, financial analysis, and strategic planning. Her expertise in project management and use of tools like Microsoft Office Suite, Zoom, and Microsoft Teams underscores her capability to drive organizational growth and excellence.