Mitchelle M.
Junior Academic Advisor and English Tutor
Open to offersNew to PlatformAbout
Mitchelle M. is a dedicated professional from Johannesburg, South Africa, with proven expertise in student mentorship, customer service, and quality assurance analysis. Since March 2022, she has mentored an average of 80 students per term at BYU Pathway Worldwide, improving student retention by 15% through strategic support and personal mentorship plans. Her experience at Preply as an English tutor since January 2022 has driven a 95% retention rate by tailoring lessons for international students and achieving over 90% success for IELTS and TOEFL preparations. Mitchelle also excelled as a Degree Planner Specialist and Student Advisor, providing valuable guidance on academic progress and graduation requirements using RCM systems. Her tenure as a Quality Assurance Analyst at SPERO involved evaluating AI and human-handled calls to enhance service quality and inter-team training. Additionally, her role at Mikes Outbound Call Center honed her verbal communication and customer engagement skills through effective sales and positive client relationships.
Experience
Student Mentor
BYU PATHWAY WORLDWIDE · 2022 — PresentProvide mentorship to an average of 80 students per term using one-on-one support and group sessions. Aid students in enhancing their academic performance, time management skills, and self-confidence while developing personalized mentoring plans.English Tutor
PREPLY · 2022 — PresentInstruct international students in English via tailored online lessons, focusing on grammar, vocabulary, pronunciation, and conversation skills. Prepare students for IELTS and TOEFL examinations, creating customized lesson plans to meet individual needs.Degree Planner Specialist & Student Advisor
BYU PATHWAY WORLDWIDESupport students in degree planning and academic advising, utilizing student portals and RCM systems for updates and restructuring of degree plans. Guide students about graduation requirements and schedule meetings for academic support.Quality Assurance Analyst
SPEROEvaluate calls managed by AI systems and human agents to ensure quality standards. Provide feedback for improving SDR performance, train new quality assurance team members, and assist in enhancing team understanding of QA standards.Sales Representative Development
Mikes Outbound Call CenterConduct outbound calls to customers with a focus on providing excellent service and responding to inquiries. Promote company products, maintain accurate customer records, and resolve complaints while adhering to communication scripts.
Skills & Expertise
Education
- Associate of Applied Business ManagementBrigham Young University–Idaho · 2020 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Mitchelle M. to a job.
Sign in as an employer