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Mitzie M. — Mid-Level Customer Service Representative from Philippines

Mitzie M.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Mitzie M. is a professional with experience in industries such as construction, customer service, and hospitality. At JD Inesola Construction, she assisted in overseeing construction activities, ensuring compliance with project plans and specifications, and was responsible for material take-off and schedule monitoring. Her role in the company was pivotal in enhancing productivity through on-the-job training programs. As a Customer Service Representative, Mitzie managed high-volume inbound and outbound calls, efficiently addressing customer inquiries and ensuring satisfaction. Her proficiency with CRM systems enabled her to maintain accurate customer records. She has also worked as a Senior Property Specialist at Megaworld Corporation, where she coordinated client inquiries, maintained records, and fostered strong client relationships. Her experience as a freelance travel assistant involved research and logistical support, ensuring clients received comprehensive travel information and administrative support. Her problem-solving abilities and attention to detail are among her key strengths.

Experience

  • Construction Assistant

    JD Inesola Construction · 2024 — 2024
    Assisted in the oversight of construction activities, ensuring adherence to project plans and specifications. Conducted material take-off, monitored schedules, and managed areas in charge while providing on-the-job training programs to enhance employee skills.
  • Freelance Customer Assistant

    Direct Client · 2023 — 2023
    Managed high-volume inbound and outbound calls to assist customers with inquiries. Ensured prompt resolution of concerns through clear and professional communication, supported scheduling, and maintained accurate customer records using CRM systems.
  • Senior Property Specialist

    Megaworld Corporation · 2022 — 2023
    Supported clients with inquiries, reservations, and scheduling. Coordinated appointments and follow-ups while maintaining organized records of bookings and transactions, providing professional service to build strong client relationships.
  • Service Crew

    Jollibee Fastfood Industry · 2017 — 2019
    Delivered high-quality customer service in a fast-paced environment by assisting customers with their needs and addressing concerns to ensure satisfaction.
  • Freelance Travel Assistant

    Company not specified
    Assisted clients with travel planning, itinerary preparation, and travel-related inquiries. Conducted research on destinations, accommodations, transportation options, and travel requirements, while providing administrative support through various online communication platforms.

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