MJ P.
Mid-Level Retail Customer Service Specialist
Open to offersNew to PlatformAbout
Maleshoane J. Pule is a seasoned professional with a robust career in the retail and technology sectors. She began her career at Truworths Emporium from 2011 to 2013, where she focused on customer service and team leadership at the sales counter. From 2013 to 2015, she worked with Mango Clothing as a specialist consultant, excelling in visual merchandising and maintaining brand integrity. In 2018, she joined HI Store (TFG Group) on a short-term contract as a specialist cellphone consultant, enhancing customer experiences by helping clients choose suitable devices. Her career advanced from 2019 to 2022 at Tecno Mobile, taking on dual roles as a Brand Ambassador and as the second in charge to the Area Manager. Here, she was integral in sales tracking, inventory management, and maintaining merchandising standards. Since 2022, Maleshoane has been a key figure at Huawei, where she continues to deliver exceptional customer service, support team consultants, and train staff on both new and existing devices.
Experience
CEC
Huawei · 2022 — 2026Served as 2nd in charge to Area Manager, delivering customer service and capturing daily team sales. Aided consultants with queries regarding devices, ensured brand visibility against competitors, managed in-store promotions, and conducted training sessions for newly launched and existing devices.Brand Ambassador
Tecno Mobile · 2019 — 2022Acted as 2nd in charge to Area Manager. Conducted promotional blitzes in retail stores, ensured compliance with merchandising guidelines, and nurtured long-term relationships within stores. Captured daily and weekly sales while monitoring team performance and resolving issues.Specialist Cellphone Consultant
HI Store (TFG Group) · 2018 — 2019Delivered customer service while familiarizing with various brands to assist customers in selecting devices. Achieved individual targets established for the store.Specialist Consultant
Mango Clothing · 2013 — 2015Maintained the brand space to ensure optimal condition and supported customers with brand-related inquiries. Responsible for visual merchandising and stock take while delivering 100% customer service.Customer Service Representative
Truworths Emporium · 2011 — 2013Provided customer service by managing the service desk, MTN counter, and fine jewellery section. Facilitated a positive working environment at the sales counter through team leadership.
Skills & Expertise
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