Modupeola N.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Modupeola N. is a dedicated Customer Service Representative with over two years of remote experience supporting U.S.-based companies across the insurance and customer support industries. She has managed high-volume call environments, expertly handling 200–500 inbound and outbound calls daily using structured call script adherence to convert customer inquiries into qualified booked appointments. Modupeola is proficient in maintaining organized and accurate CRM documentation, utilizing platforms such as GoHighLevel, ServiceTitan, Vici Dialer, and RingCentral to improve response times and support management and dispatch teams. She consistently delivers a high standard of appointment scheduling and account verification, achieving over 95% quality assurance scores and positively impacting customer retention and operational flow.
Experience
Customer Service Agent
Premier Source LLC · 2024 — 2025Managed 200–500 inbound and outbound calls each day, providing clear information to customers and addressing their inquiries using strong verbal communication skills. Converted inquiries into leads and set service appointments by following call scripts, while accurately maintaining customer records within CRM for management use. Ensured professional and consistent communication through compliance with call guidelines, consistently achieving quality assurance standards. Coordinated with internal teams to resolve issues involving account verification and eligibility.Customer Service Representative
OnePoint Insurance Agency · 2024 — 2024Responded to inbound client phone calls and service requests, offering support and outlining available service options to promote a positive customer experience. Managed appointment scheduling and follow-ups, with CRM recordkeeping using GoHighLevel and RingCentral. Tracked and communicated with over 200 active clients to support retention, and worked with management to enhance call handling workflows.Telemarketer
Wider Reach LLC · 2023 — 2024Conducted high-volume customer calls and followed structured call scripts for professional communication. Built rapport with prospects to turn inbound inquiries into booked appointments for the sales team. Kept meticulous records and maintained documentation to facilitate team collaboration and efficient handling of calls.
Skills & Expertise
Education
- Bachelor of Technology (B.Tech)Federal University of Technology, Nigeria.
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