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Mohamed S. — Mid-Level IT Specialist from Egypt

Mohamed S.

Mid-Level IT Specialist

Egypt 2-3 years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Mohamed S. is an IT professional with hands-on experience supporting technology within the food manufacturing, tourism, office furniture, and telecommunications sectors in Egypt. As an IT Help Desk Advisor and Senior IT Specialist, he has resolved technical issues across hardware, software, and networking environments, providing support via platforms like ServiceNow and Zendesk. Mohamed has managed Active Directory user accounts, overseen network infrastructure, handled cloud solutions deployments, and ensured data security through system monitoring and patching. He has also worked on telecom projects connected to ISDP and OWS Huawei systems, and performed site engineering for major telecommunications clients such as Etisalat and Orange. Mohamed holds a BA in Computer Science from Thebes Academy and earned certifications in AWS Solution Architecture and Multi-Vendor Public Cloud Solutions.

Experience

  • IT Help Desk Advisor

    Egypt Foods
    Provided support by handling tickets through email, phone, chat, or helpdesk systems like ServiceNow and Zendesk. Prioritized and categorized issues related to hardware, software, networking, and access. Diagnosed and resolved problems with hardware including laptops, desktops, and printers, alongside fixing software issues such as OS errors and application crashes. Managed connectivity issues, installed and configured hardware and software, and documented solutions while updating knowledge base articles. Educated users on security best practices and created training materials.

  • IT Help Desk Specialist

    Smart DC
    Delivered technical support and assistance for users facing IT-related problems, including hardware and software issues. Responsible for managing and maintaining networks, servers, and internal systems, while also overseeing network and system administration tasks. Engaged in monitoring backups and antivirus systems, as well as creating and managing user accounts in Active Directory, Office 365, and Sharepoint. Focused on documentation, reporting, and proposing system improvements such as cloud migration.

  • RQC Engineer

    Gelxtel Partner Huawei
    Oversaw all area teams controlling operations and safety matrices. Acted as a controller and monitor for ISDP and OWS Huawei systems to ensure task submissions were executed accurately.

  • Site Engineer

    GlexTel Telecom
    Worked as a Site Engineer leading a team of four technicians on significant projects for operators including Etisalat, LTE, Orange, MOD, Small Cell, and FBB MSAN.

  • Events Organizer

    Egypt
    Participated in organizing concerts, trips, and competitions while ensuring precision and accuracy in event execution. Focused on attendee satisfaction and safety.

Skills & Expertise

No-Code and OperationsOnline Community ManagementIT and NetworkingHelpdeskTech SupportTikTok video creation

Education

  • Bachelor in Computer Sciences
    Thebes Academy for Computer Sciences · 2011 — 2018

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