mohamed E.
Senior Customer Service and Operations Manager
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About
Mohamed E. is an accomplished Customer Service and Operations Manager with over 15 years of expertise in the telecommunications and real estate sectors. Currently serving as a Commercial Information Manager at Arab Developers Holding, he is responsible for preparing management reports, supporting decision-making through data analysis, and monitoring process control systems. Previously, Mohamed held the role of Back Office Customer Service Supervisor at Porto Group, where he supervised team managers, managed customer data, and oversaw project processing. His earlier experience includes a supervisory position at Amer Group, and he began his career as a Senior Customer Service Representative at Raya Contact Center. Mohamed has a Bachelor of Commerce from Ain Shams University and an MBA. He is skilled in performance monitoring, reporting systems, and process improvement, and maintains an excellent command of English.
Experience
Commercial Information Manager
Arab Developers Holding · 2021 — PresentResponsible for preparing management and operational reports, supporting decision-making through data analysis, and monitoring process control systems. Also manages inventory control reporting and aids in sales and marketing analysis while developing management reporting systems.Back Office Customer Service Supervisor
Porto Group · 2015 — 2020Supervises and allocates tasks to team managers while overseeing data entry and customer records. Responsible for claims and project processing, as well as preparing reports for the customer service department.Customer Service Supervisor
Amer Group · 2011 — 2014Monitors the performance and productivity of the team and handles escalated customer complaints. Prepares operational reports and ensures targets for NPS and FCR are met.Senior Customer Service Representative
Raya Contact Center · 2005 — 2007Managed inbound customer calls, addressed customer complaints and inquiries, and achieved First Call Resolution targets.
Skills & Expertise
Education
- Bachelor of Commerce – Accounting SectionAin Shams University · — — 2006
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