Mohamed M.
Mid-Level Sales and Client Relationship Manager
Open to offersNew to PlatformAbout
Mohammed N. is a seasoned Sales and Client Relationship Manager based in Mombasa, Kenya, with a diploma in Human Resource Management from MKU. Bringing significant experience from Ujuzi Fursa Africa since March 2026, Mohammed excels in building and maintaining robust client relationships that ensure high customer satisfaction and loyalty. His tenure at CCI Kenya as a Customer Service and Sales Representative honed his skills in Customer Relationship Management (CRM) and Sales & Upselling, which he effectively leverages to meet both individual and team sales targets. He is adept in Problem Solving & Conflict Resolution and employs Data Analysis & Reporting to improve service delivery and business growth. Mohammed's background in the insurance sector with CIC Insurance Group as a Financial Advisor further underscores his versatility in advising clients and tailoring financial solutions to meet varied needs.
Experience
SALES AND CLIENT RELATIONSHIP MANAGER
Ujuzi Fursa Africa · 2026 — PresentDeveloped and maintained strong client relationships to ensure satisfaction and long-term loyalty. Promoted and upsold products, maintaining accurate customer records and processing orders, payments, and returns. Collaborated with colleagues and management for improved service delivery and sales performance while collecting and analyzing customer feedback to recommend enhancements.CUSTOMER SERVICE AND SALES REPRESENTATIVE
CCI Kenya · 2023 — 2025Assisted customers by addressing inquiries and resolving complaints, ensuring satisfaction through product guidance. Promoted and upsold products to meet sales targets while maintaining accurate customer records and processing orders efficiently. Collaborated to enhance service delivery and collected feedback for business growth.FINANCIAL ADVISOR
CIC Insurance Group PLC · 2023 — 2023Advised clients on suitable insurance policies and financial products, preparing tailored financial plans. Built and maintained client relationships through regular follow-ups and conducted market research to identify opportunities while meeting sales targets in compliance with regulations.SALES EXECUTIVE
MultiChoice Kenya Limited · 2021 — 2021Responded to customer inquiries and complaints while providing product guidance. Promoted products to achieve sales targets and maintained customer records. Collaborated on service delivery improvements and analyzed feedback for business growth.
Skills & Expertise
Education
- Diploma in Human Resource ManagementM K U · 2026 — Present
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