MOHAMED M.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Mohamed A. is a seasoned Customer Service Professional with over five years of experience in high-volume call center environments based in the United Arab Emirates. He has honed his skills in resolving complex customer issues, maintaining high satisfaction scores, and streamlining support workflows using CRM and digital tools. In his role at Mussty Flowers, he handles over 80 customer calls daily, ensuring a 95% first-call resolution rate and exceeding satisfaction targets. Previously at Poseidon Craft Ships and Boats Repairing, he managed inquiries for marine services and enhanced client retention by 30%. Mohamed's technical aptitude includes web development, WordPress, and front-end programming, which he is further advancing through certified training. He is bilingual in English and Arabic, allowing effective communication with a diverse clientele. Mohamed's education background includes a Bachelor of Business Administration from Syscomess College, enhancing his comprehensive business acumen.
Experience
Customer Service Representative
MUSSTY FLOWERS · 2025 — PresentManaged over 80 inbound and outbound calls each day, achieving a first-call resolution rate of 95%. Addressed customer complaints, processed orders, and provided product details using CRM and order management systems. Collaborated with logistics and operations teams to resolve delivery and shipping issues. Recorded customer interactions and follow-ups in the company database. Trained new team members on call handling procedures and customer service standards. Employed Microsoft Excel to track call metrics and compile reports.Customer Service Specialist
POSEIDON CRAFT SHIPS AND BOATS REPAIRING · 2021 — 2024Handled customer inquiries related to marine repair and maintenance services, offering accurate quotes and service timelines. Established and maintained strong client relationships, contributing to increased repeat business. Coordinated with technical teams to schedule repairs and communicate service status to clients. Resolved customer complaints while preserving relationships and the company’s reputation. Processed service bookings, invoices, and payment follow-ups using internal management software.Call Center Agent
REAL TIME STUDENT CENTER · 2020 — 2021Responded to over 60 inquiries daily regarding student issues, course registrations, and program details. Assisted students with enrollment, payment options, and documentation requirements. Handled problem resolution effectively, achieving high customer satisfaction ratings. Conducted follow-up calls to ensure student engagement. Maintained accurate records in the student management system and provided guidance to prospective university students.Call Center Representative
Gulf Center for Organizational Excellence · 2018 — 2020Managed high volumes of customer calls, resolving inquiries and escalating complex issues as needed. Kept accurate records and participated in the ongoing improvement of call center procedures.
Skills & Expertise
Education
- Bachelor of Business AdministrationSyscomess College · — — 2023
- High School DiplomaAl Manhal International Private School · — — 2018
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