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Mohammad F. — Senior Security Operations Manager from United Arab Emirates

Mohammad F.

Senior Security Operations Manager

United Arab Emirates 6+ years
Open to offersNew to Platform
Languages
EnglishHindiUrduBengali
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About

Mohammad F. K. is an accomplished professional with over two decades of experience across various sectors including Customer Service, Administration, Accounts & Banking-Finance, and Marketing in India and Security Operations and Facility Management in the Middle East. With a successful track record in managing large manpower and multiple client relationships, he has expertise in leading security operations for esteemed clients such as Expo 2020 Dubai, DP World, and various prestigious locations in the UAE. As a Security Manager, he has honed in his abilities to implement effective security policies, conduct comprehensive risk assessments, and maintain high compliance standards. His extensive knowledge in managing client relations and policies has been instrumental in sustaining client satisfaction and operational excellence. Mohammad holds multiple certifications including Lean Six Sigma Black Belt, SIRA Training, and Advanced Excel, demonstrating a strong commitment to continuous improvement and skill enhancement.

Experience

  • Senior Client Relation - Account Management

    We One (DP World) · 2024 — Present
    Lead security operations across 150+ client sites in the UAE, managing over 3,000 security personnel. Guarantee compliance with SIRA, ISPS Code, HSE, contractual SLAs, and KPIs. Conduct comprehensive risk assessments and threat mitigation planning for essential assets. Direct incident response procedures and oversee investigations and root cause analysis. Convene security governance meetings and performance reviews with senior stakeholders.

  • Account Officer - Account Management

    We One (DP World) · 2022 — Present
    Managed security operations for notable projects across Dubai and Abu Dhabi, overseeing 1,500 employees and 50 clients. Enhanced operational systems and policies to support management reporting and process optimization. Delegated tasks effectively, ensuring high performance and customer service standards. Addressed employee-related issues, maintaining compliance with regulations. Served as the primary contact for over 100 clients, ensuring their concerns were promptly resolved.

  • Deputy Project In Charge

    We One (DP World) · 2021 — 2022
    Planned and organized security operations for Expo 2020 in Dubai, coordinating with multiple stakeholders including Dubai Police. Developed standard operating procedures to meet future security requirements. Monitored timelines and progress, ensuring milestones were met while escalating issues as necessary. Managed departmental operations and staff training for security measures, ensuring compliance and effectiveness.

  • Security Manager

    World Security · 2017 — 2021
    Established security policies and coordinated security operations for high-profile clients such as Jafza One and Jebel Ali Port. Reviewed and analyzed incident reports to investigate security breaches. Monitored compliance with internal security policies and government requirements, leading facility management issues related to security. Supervised a team delivering services to ensure adherence to established KPIs and HSE guidelines.

  • Operations Assistant

    World Security · 2017 — 2018
    Supported senior managers by preparing meeting agendas and assisting in security operations. Conducted observations and assessments in Jebel Ali and Port facilities. Prepared risk assessment reports and addressed issues related to illegal parking and safety. Assisted in planning safety and security drills for the operations team.

  • Control Room Operator

    World Security · 2015 — 2017
    Monitored and controlled security activities across ports and facility areas, responding to emergency calls. Coordinated security operations throughout the day, preparing reports on various projects. Assisted security officers with operational requests related to crime prevention and investigations.

  • Customer Associate (Finance, Collection & Sales)

    Mahindra & Mahindra Financial Service · 2011 — 2014
    Managed a high-volume workload, consistently meeting performance benchmarks. Streamlined operations and resolved conflicts, particularly regarding challenging NPA cases. Generated business leads from automobile dealer points and managed direct marketing strategies.

  • Project Manager

    Sova Engineering and Infrastructure Pvt Ltd · 2010 — 2011
    Oversaw project management tasks focusing on infrastructure solutions within engineering and telecom.

  • Customer Care Executive

    IBM · 2010 — 2010
    Handled customer queries and provided support in a call center environment.

  • Management Information System and Accounts

    Pennco Enterprises (Reliance Communication) · 2006 — 2009
    Managed MI system operations and accounting tasks within a telecommunications framework.

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