Moharim K.
Mid-Level B2B SaaS Account Manager
Open to offersNew to PlatformAbout
Moharim K. is an accomplished Account Manager specializing in the B2B SaaS sector, with extensive experience in renewal sales, customer retention, and account portfolio management. Based in Makati City, he managed 80–120 enterprise accounts at Concentrix-Zoominfo, achieving a 95%+ net retention rate through strategic upselling, cross-selling, and targeted intervention strategies using Salesforce CRM and data analytics. His efforts led to significant reductions in churn and increases in product adoption, with engagements regularly involving C-suite stakeholders. Moharim K. also has a background in telecommunications, having resolved high-volume technical and billing inquiries for a major telco at VXI Global, consistently surpassing monthly sales targets. Recognized as Q4 Champion and Call of the Month honoree, he leverages expertise with SaaS platforms and consultative selling to deliver measurable results and advocate customer success across technology and telecom industries.
Experience
Account Manager - Renewal Sales Specialist (B2B)
Concentrix-Zoominfo · 2025 — 2026Oversaw a portfolio of 80-120 enterprise accounts within the B2B SaaS sector, targeting customer retention and expansion revenue through strategic upselling and cross-selling. Proactively monitored customer health metrics to reduce churn and conducted regular business reviews with C-suite leaders to deliver ROI analysis. Facilitated onboarding sessions for SaaS platform users and produced playbooks to optimize outreach strategies and workflows. Addressed technical escalations by coordinating with cross-functional teams and managed contract renewals with senior stakeholders, collaborating with Legal and Leadership to develop pricing solutions. Supported advocacy initiatives by resolving financial issues and enabling at-risk accounts to serve as references.Account Associate (B2B)
Alorica · 2024 — 2025Engaged in consultative needs analysis to identify upselling and cross-selling opportunities, driving incremental revenue. Addressed billing disputes with a focus on empathy and timely resolution, maintaining high customer satisfaction. Acted as an intermediary between technical departments and clients to streamline ticket resolution and regularly interacted with decision-makers to tailor recommendations, supporting increased product adoption.Assistant Supervisor
Sutherland · 2022 — 2024Mentored a team of 15-20 sales agents by offering structured coaching and immediate feedback, contributing to consistent quota attainment. Identified knowledge gaps using performance data and created targeted training interventions to advance onboarding efficiency. Introduced quality assurance measures to improve call quality and participated in the hiring process by assessing candidates for both skill and cultural fit.Account Associate (Inbound Sales Representative - Telco)
VXI Global · 2020 — 2022Provided customer service and technical support for a telecommunications account, managing inbound calls related to billing, product, and troubleshooting. Utilized product knowledge to educate users and recommend appropriate plan upgrades or bundled solutions through needs-based assessment. Coordinated with internal departments to resolve issues, focused on dispute resolution as a revenue opportunity, and balanced customer satisfaction with upsell targets to build long-term relationships.
Skills & Expertise
Education
- Bachelor of Secondary EducationUniversity of Southern Mindanao
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