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Moleboheng M. — Junior Call Center Agent from South Africa

Moleboheng M.

Junior Call Center Agent

South Africa 1-2 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Moleboheng M. is a knowledgeable professional with a foundational background in information technology. They possess a certificate in IT System Development from MSC Business College, showcasing expertise in areas such as system development, computer hardware and networks, and information systems. With experience as a call center agent and debt collector, Moleboheng excels in customer service and financial negotiation, managing tasks like planning payment strategies and administering communications. Their educational journey also includes comprehensive training in office applications at Siyakhula Computer School, further honing skills in MS Office, email management, and basic accounting. Fluid in multiple South African languages, Moleboheng adds value in diverse communication settings.

Experience

  • call center agent/debt collector

    null · 2024 — 2025
    Provided customer service and managed negotiation of payoffs, deadlines, and payment plans. Developed action plans to recover outstanding payments while administering emails, statements, and payment plans. Conducted both inbound and outbound calls, studied debt collection laws and regulations, and applied conflict resolution techniques to address difficult cases. Demonstrated empathy, resilience, and relationship-building skills.

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