Mona X.
Senior Executive Assistant
Open to offersNew to PlatformAbout
Mona X. is a seasoned operations and executive support professional with over 14 years of experience in finance, brokerage, and corporate environments. With dual qualifications of a Juris Doctor and an MBA, she brings a unique blend of legal and business acumen. At Evoke Capital AU, she excelled as a Client Experience Manager, overseeing client communications and driving retention through data-driven strategies. Previously, as a Senior Executive Assistant at Pulp Specialties, Mona delivered high-level support to C-suite executives, enhancing communication clarity with detailed operational reports. Her tenure at Carat Philippines and Silicon Valley Group further honed her skills in executive scheduling and interdepartmental coordination. Mona's proficiency with tools like Microsoft Office Suite, Google Workspace, and Salesforce underscores her capability in CRM and database management, ensuring confidentiality and governance across her roles.
Experience
Client Experience Manager
Evoke Capital AU · 2024 — 2025Oversaw comprehensive client communications and handled escalations, ensuring swift resolution and maintaining high satisfaction levels. Evaluated client data to derive insights and put engagement strategies in place that enhanced retention. Created performance reports and executive briefings for review by senior leadership.Senior Executive Assistant
Pulp Specialties · 2019 — 2023Delivered top-tier executive support to C-suite leaders through efficient calendar management, travel coordination, and adherence to policy compliance. Produced comprehensive operational reports that improved clarity in communication and boosted decision-making efficiency. Effectively coordinated cross-functional tasks under strict deadlines while ensuring consistent and precise outcomes.Executive Assistant
Carat Philippines · 2016 — 2019Optimized communication processes between departments, minimizing gaps in information sharing across teams. Developed and managed document systems for efficient retrieval and compliance.Executive Assistant
Silicon Valley Group · 2014 — 2016Handled executive schedules, coordinated travel arrangements, and managed confidential correspondence with utmost discretion. Successfully juggled various high-priority tasks in a dynamic work environment.Account Specialist
Synergy Sales · 2010 — 2014Administered a portfolio of client accounts, ensuring regular communication and a strong focus on detail. Cultivated solid client relationships that supported account retention and encouraged repeat business.
Skills & Expertise
Education
- Juris DoctorArellano University School of Law · — — 2025
- Master in Business AdministrationPamantasan ng Lungsod ng Maynila · — — 2016
- Bachelor's DegreeUniversity of the East · — — 2010