Moncera

Edward H. is a seasoned IT professional with a robust background in technical support and network setup. As a Desktop Support Engineer L1 at EXL Service Philippines Inc. since November 2025, he has excelled in providing both remote and on-site support for hardware, software, and network connectivity issues. He plays a crucial role in onboarding, configuring hardware and software, and maintaining network stability, including IP configuration and VLAN troubleshooting. Edward adeptly utilizes the ServiceNow Ticketing System to manage and resolve IT support incidents efficiently. Previously, as an IT Assistant at Gx International Inc., he significantly boosted internet stability through comprehensive network cabling projects and optimized IT setup processes, reducing downtime and improving productivity. With a Bachelor's degree in Information Technology from STI College, Edward demonstrates a profound understanding of IT asset management and Active Directory operations.