Monday V.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Victor M. is a forward-thinking professional currently serving as a Team Lead at Bloom/Crescendo Technologies/Springboard USA, where he harnesses his expertise to manage over 100,000 record hints in Google Sheets for FamilySearch. His adeptness with Google Workspace enables him to improve data accuracy by 25% through systematic auditing and automated verification. Previously, he excelled as a Customer Service Specialist at Cinch CDP, updating over 500 customer records in less than six months while ensuring compliance using the HubSpot CRM system. Victor's educational background includes a focus on web and computer programming at Brigham Young University–Idaho, where he utilized Python, HTML/CSS, and JavaScript, along with an understanding of C# and MVC design principles. His ability to automate tasks reduced manual workload by 40% for his team members, showcasing his strong design and problem-solving skills.
Experience
Customer Service Specialist
Cinch CDP · 2024 — PresentMaintained and updated over 500 customer records within less than 6 months utilizing the HubSpot CRM system, ensuring compliance with company standards. Handled and resolved an average of over 25 customer requests weekly, ensuring proper tagging and categorization for effective follow-ups.Team Lead
Bloom/Crescendo Technologies/Springboard USA · 2023 — PresentManaged and organized over 100,000 record hints data in Google Sheets for the client FamilySearch, enhancing team management. Improved data accuracy by 25% through systematic auditing and automated verification. Collaborated with a team from over 7 countries, showcasing strong inter-personal skills. Automated weekly reporting, which reduced the manual workload for all team members by 40%.Full-Time Volunteer
The Church of Jesus Christ of Latter-day Saints · 2020 — 2022Led in-field technology outreach during the covid period in 2020, focusing on communication, prospecting, and training with technology. Enhanced zonal productivity by up to 17% through goal setting and improved reporting with spreadsheets. Managed over 50 referrals weekly, achieving 90% accuracy through digital outreach.
Skills & Expertise
Education
- Web and Computer ProgrammingBrigham Young University–Idaho · 2023 — 2024
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