Post a Job Free
0 viewsTalent
Monica D. — Senior E-Commerce Operations Specialist from Philippines

Monica D.

Senior E-Commerce Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Monica C. is an experienced Amazon Virtual Assistant Specialist with a background in e-commerce operations since 2016. Based in Manila, Philippines, she has a proven track record in overseeing and optimizing operations for Amazon and Walmart stores. Her expertise primarily covers Amazon Seller Central Management, where she handles product listing, inventory, order and shipment coordination, and FBA account reconciliation. Previously, Monica served as an Assistant Store Manager for TK Ship Amazon Store, where she oversaw daily operational efficiency, quality control, and team performance monitoring. She excels in managing customer service issues, handling A-to-Z claims, chargebacks, and feedback resolution, ensuring customer satisfaction. In addition, she has led teams in productive collaboration to meet store objectives while maintaining high standards of service. Her skills extend to product and market research, ensuring the store's competitiveness. As a Purchasing Department Manager at DJMG CK AmDrac, Monica expertly managed supplier relationships and inventory, balancing stock levels and reducing wastage.

Experience

  • AMAZON VIRTUAL ASSISTANT SPECIALIST

    ALOHA AMAZON STORE
    Conducted product research to find profitable products and managed orders from various sources. Coordinated with suppliers via email and phone for order and shipment management while ensuring inventory levels were maintained.

  • AMAZON ASSISTANT STORE MANAGER

    TK SHIP AMAZON STORE
    Supervised daily operations to uphold performance and quality standards. Led staff to meet daily targets and addressed customer complaints to ensure satisfaction. Promoted a teamwork environment and monitored workflows for accuracy and timeliness.

  • AMAZON CUSTOMER SERVICE REPRESENTATIVE | AMAZON VIRTUAL ASSISTANT SPECIALIST | OPERATIONS TEAM LEAD

    T&A AMAZON STORE
    Managed Amazon and e-commerce operations to enhance store performance, including activities in Amazon Seller Central such as product research and listing optimization. Handled claims, communications, and cases efficiently, while ensuring documentation of all activities was maintained.

  • PURCHASING DEPARTMENT MANAGER

    DJMG CK AMDRAC DATA PROCESSING SERVICES — ONSITE
    Oversaw purchasing and operational processes to align with business needs. Managed inventory to prevent surplus and losses while negotiating with suppliers for timely delivery of goods and services. Reviewed department performance and motivated the team towards meeting objectives.

  • AMAZON VIRTUAL ASSISTANT SPECIALIST

    VAA PHILIPPINES
    Performed product research to identify high-potential items and created accurate product listings with a focus on customer needs. Optimized listings for better visibility and conducted keyword research to enhance discoverability.

Interested in this professional?

Sign in as an employer to save this profile or invite Monica D. to a job.

Sign in as an employer