Monica K.
Mid-Level Administrative Virtual Assistant
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Monica K. is a seasoned Administrative Virtual Assistant with over four years of verified experience in operations and administrative support, primarily supporting executives and teams. She excels in calendar management, document preparation, and financial accuracy, consistently enhancing workflow efficiency and reducing operational discrepancies. Based in Nairobi, Monica has lent her expertise to organizations like Bettana Industries Ltd, where her coordination cut supply delays by 25% and improved procurement processes significantly. Her meticulous handling of over 100 financial records and procurement documents ensured zero audit discrepancies and optimized payment turnaround times by 20%. Monica's strategic scheduling reduced executive time conflicts by 30%, showcasing her strength in time management. Earlier roles include a pivotal internship at the National Social Security Fund, where she supported procurement and streamlined vendor communications, further proving her adeptness in improving intra-departmental communication. Monica's educational background includes a Diploma in Business Management from the East Africa Institute of Certified Studies.
Experience
Administration & Procurement Officer
Bettana Industries Ltd · 2021 — PresentOrganised the schedules of executives, arranging over 10 meetings weekly to optimise time management and mitigate scheduling conflicts. Coordinated purchasing actions with more than 10 suppliers and managed purchase orders and vendor onboarding, ensuring timely delivery of supplies and reducing delays. Maintained accurate records for over 100 procurement, financial, and inventory entries, leading to improved reporting accuracy and no audit discrepancies. Processed and validated over 50 monthly invoices, reducing financial discrepancies and enhancing payment turnaround. Coordinated internal meetings, workshops, and events, driving team efficiency and decreasing missed deadlines.Procurement & Customer Service Intern
National Social Security Fund (NSSF) · 2020 — 2021Facilitated communication across more than 5 internal departments and 10 vendors to improve workflow efficiency and expedite response times. Assisted in procurement activities, including the management of over 30 RFQs, vendor registrations, and tender evaluations, ensuring compliance with procurement policies and minimising processing delays. Maintained a database for over 100 clients to enhance data accuracy and streamline tracking and reporting in procurement. Assisted with the monthly processing of over 40 financial and procurement documents, reducing documentation errors and improving compliance verification times. Provided customer support in handling over 20 inquiries daily, leading to enhanced response times and issue resolution efficiency.Sales Promoter
Nakumatt Prestige Supermarket · 2018 — 2019Delivered customer service to over 50 customers daily, contributing to improvements in overall customer satisfaction and repeat engagements. Developed and maintained daily and monthly sales reports to enhance inventory planning accuracy and track stock variances. Collaborated with marketing and store teams on more than 10 promotional campaigns, significantly increasing product visibility and sales revenue. Addressed customer requests weekly, improving response times and overall customer experience.
Skills & Expertise
Education
- Diploma in Business ManagementEast Africa Institute of Certified Studies (ICS) · — — 2019
- Certificate in Business ManagementEast Africa Institute of Certified Studies (ICS) · — — 2018
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