Monica A.

Monica A. is a skilled Bilingual Customer Service & Sales Specialist with over four years of experience in the customer support industry. Based in San Luis Potosí, SLP, México, she has honed her abilities in inbound and outbound support, proficiently resolving customer inquiries and upselling services. Her career includes roles such as a Customer Success Specialist at Connexus Resource Group, where she provided customer assistance via chat and email, maintaining professionalism and high customer satisfaction. As a Lead Generation Specialist with The Call Gurus, she developed scripts to enhance lead engagement, demonstrating her skill in CRM and dialing systems. At Teleperformance, Monica supported customers with service inquiries and consistently achieved sales goals through needs-based selling. Her freelance experience in auto warranty sales highlights her capacity to manage high-volume cold calling with a focus on conversion and retention. Fluent in both English and Spanish, Monica is a quick learner who excels in CRM proficiency, remote work productivity, and delivering exceptional customer experiences in fast-paced environments.