Monique B.
Senior Administrative Coordinator
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Monique B. is a seasoned Executive Administrative Coordinator with over 15 years of experience in the healthcare and international development sectors. Her career highlights include managing the complex logistics of high-level meetings and ensuring the seamless operation of sensitive data systems. Monique has demonstrated leadership in streamlining operational processes and enhancing communication across diverse stakeholders. Her recent roles include serving as a Major Trauma Scheduling Coordinator at NHS Imperial College Healthcare, managing appointments and clinic coordination for disciplines such as Neurosurgery and Trauma Psychology, and playing a pivotal role in updating the National Major Trauma Registry. Previously, as a Regional Executive Administrative Coordinator for the Inter-American Development Bank, she liaised with government officials and stakeholders across Caribbean nations and Washington D.C., and was integral in coordinating AGMs. Monique's proficiency spans strong attention to detail, project management, customer service, and advanced data management utilizing platforms like Salesforce.
Experience
Major Trauma Scheduling Coordinator
NHS Imperial College Healthcare St. Mary's Hospital, London · 2023 — 2025Provided administrative support for Major Trauma, Plastic Surgery, Neurosurgery, Oral & Maxillofacial Surgery, and Trauma Psychology. Managed the honorary contract registration process for new SHOs and Registrars. Took minutes and generated reports for various meetings including Governance and Quality & Safety. Acted as a deputy for the Trauma Directorate PA/Office Manager, managing meeting logistics and office upkeep. Updated the National Major Trauma Registry (NMTR) daily and handled activity coding for the Plastics Dressing Clinic. Coordinated clinic operations and validated Cerner pathways.Medical Secretary
Charing Cross Hospital - NHS Imperial College Healthcare, London · 2023 — 2023Supported the Plastic Surgery service across both Charing Cross and St Mary's Hospitals. Took minutes during Major Trauma Q&S meetings while managing routine correspondence and follow-up tasks. Addressed inquiries from Consultants, patients, and GPs regarding appointments. Maintained and updated databases, generating statistics and reports for operational purposes. Organized and prioritized daily workload within defined timelines.Regional Executive Administrative Coordinator
Inter-American Development Bank, Kingston · 2014 — 2022Facilitated communication with regional government officials and high-level stakeholders in six Caribbean countries as well as Washington DC. Prepared weekly and monthly Operations Reports for the Caribbean region of IDB. Coordinated the logistics for the annual AGM, pre-AGMs, and presidential visits while managing department meetings. Served as the Salesforce Champion, focusing on data cleansing and maintenance for the region. Created and oversaw the Operations Mission Management Document to streamline projects from initiation to completion. Managed the confidential dissemination of sensitive regional information.
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