montner

Joaquin E. M. is a seasoned Customer Support and Technical Support Specialist with over three years of experience handling both financial and telecommunications accounts in high-volume environments. Demonstrating a proven ability to resolve complex technical issues, Joaquin excels in delivering high customer satisfaction and boosting revenue through upselling strategies. Currently, he is expanding his proficiency in Zendesk, AI prompt engineering, and automation testing to enhance support in modern SaaS and remote environments. At TTEC, he supported financial services by managing credit card applications and inquiries, while resolving broadband and Wi-Fi connectivity issues for a telecommunications account, achieving a 95% Customer Satisfaction Score. With an extensive background in high-value sales and client relationship management from his 18-year tenure in luxury car sales, Joaquin efficiently managed the end-to-end sales cycle and fostered strong, long-term client relationships. He holds an AB in Economics from the Philippine Women’s University.