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Mora M. — Mid-Level Travel Operations Specialist from South Africa

Mora M.

Mid-Level Travel Operations Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Moshe M. is an experienced Global Connections Officer – Operations with a track record spanning travel, tourism, telecommunications, and beverage industries. At G Adventures PTY Ltd, Moshe M. supported global travelers through end-to-end booking assistance, sales support, and customer service, consistently delivering high-quality experiences to international markets. Previously at WNS Cape Town, Moshe M. managed complex domestic and international travel bookings, addressed billing and tariff queries, and handled customer retention through effective problem-solving. Their background includes sales and account management roles at Intellicell and MTN, as well as customer relations at Amalgamated Beverage Industries. Moshe M. utilizes CRM proficiency with platforms such as Salesforce, SAP CRM, and Zendesk, and demonstrates expertise in data analysis, cross-cultural communication, and travel & booking systems including Sabre GDP, Farelogix, and Amadeus.

Experience

  • Global Connection Officer – Inside Sales

    G Adventures PTY Ltd · 2025 — 2025
    Provided comprehensive booking assistance and sales support for global travelers, ensuring high-quality customer service across various regions.
  • Senior Associate – Operations

    WNS – Cape Town · 2021 — 2025
    Oversaw domestic and international travel bookings, focusing on accuracy and efficiency, while addressing billing and tariff inquiries.
  • Sales Agent

    Intellicell – Cape Town · 2017 — 2018
    Engaged in selling cellphone contracts to both new and existing clients, along with managing follow-ups and contract terminations.
  • Customer Relations Representative (CRR)

    Amalgamated Beverage Industries (ABI) – Johannesburg · 2012 — 2013
    Handled inbound and outbound customer inquiries, managed orders, and issued invoices effectively.
  • Account Executive Agent (Inbound)

    MTN – Johannesburg · 2011 — 2012
    Processed inbound customer service calls to address various inquiries.
  • Assistant Team Leader

    Private Label Promotions – Johannesburg · 2011 — 2011
    Promoted to Assistant Team Leader, responsible for outbound telesales as well as recording team performance metrics.

Skills & Expertise

Education

  • Information Technology
    Damelin · 2021 — Present
  • Business Administration & Management (Financial Difficulties)
    South West Gauteng College · 2013 — Present
  • Sound Technical Studies (Part-Time)
    Academy of Sound Engineering · 2011 — Present
  • Sound Engineering (Full-Time, Financial Difficulties)
    City Varsity · 2011 — Present
  • Matric (Grade 12)
    Metropolitan Raucall · 2010 — Present

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