Moriele B.
Mid-Level Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Moriele B. is an experienced Virtual Assistant / Customer Service Representative based in Antipolo City, Philippines, with a demonstrated history supporting industries such as healthcare, travel, and executive administration. Over three years, Moriele excelled with Virgin Australia by efficiently handling 50–80 daily customer inquiries and maintaining a 95% satisfaction rate, utilizing CRM management and high-volume communication support. For one year at a European medispa and two years supporting a U.S.-based doctor, Moriele provided specialized assistance in appointment scheduling, calendar coordination, and document organization, servicing multiple clinics and managing executive schedules. Proficiency in Google Workspace and Microsoft Office enabled Moriele to optimize workflows, support medical appointment coordination, and deliver accurate reports to drive business decisions while adhering to HIPAA standards.
Experience
Personal Virtual Assistant
Dr. Himesh Kana, Texas, USA · 2024 — 2026Oversaw the executive calendar and arranged over 20 meetings each week, focusing on high-value client interactions. Scheduled and confirmed medical appointments and tests for five clinics to ensure timely completion. Handled both domestic and international travel arrangements without booking errors. Enhanced communications by filtering emails and messages, allowing the client to prioritize critical tasks. Generated reports and data insights to assist in business decision-making and optimize operational workflows.General Admin / Virtual Assistant
Dr. Glyn MediSpa · 2023 — 2024Coordinated patient appointments and staff schedules among five clinics, leading to a 30% improvement in operational efficiency. Developed and organized treatment plans, reports, and documents for the clinic, resulting in a 25% reduction of administrative errors. Managed product orders and inventory to ensure timely service execution.Customer Service Representative
VIrgin Australia · 2020 — 2023Responded to 50–80 customer inquiries daily through email, phone, and chat, achieving a 95% customer satisfaction rating. Addressed complex issues swiftly, decreasing average response times from 6 hours to under 2 hours. Logged and monitored customer interactions within CRM systems to enhance follow-up and resolution processes.
Skills & Expertise
Education
- Senior High School – General Academic StrandOld Boso-Boso National High School · — — 2020
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