Moses L.
Mid-Level Account Manager
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Moses L. is a dedicated Account Manager at CI Group, recognized as Employee of the Year 2025 for his impressive contributions to company initiatives and client success. He excels in strengthening client relationships and improving operational delivery, resulting in increased business and revenue. His role involves leading a team of account coordinators to boost execution consistency, maintaining a 95–99% SLA compliance rate, and managing 150+ high-visibility campaigns monthly. Moses serves as the primary contact for inventory and shipping issues, reducing escalation resolution time and enhancing client satisfaction. His proficiency in SOP Development and Operations & Fulfillment Management has streamlined workflows and minimized operational friction. Previously, at Wholesome Food People Pte. Ltd., Moses drove 35% sales growth through targeted e-commerce campaigns and managed the full order lifecycle. His educational foundation includes a B.S. in Psychology from the University of Santo Tomas, graduating Cum Laude. Known for his expertise in Cross-Functional Collaboration and Project Coordination & Timeline Tracking, Moses holds several certifications, including the Google Project Management Professional Certificate.
Experience
Account Manager
CI Group · 2025 — PresentManaged client relationships and operational delivery, enhancing business volume and establishing the designation of primary fulfillment partner. Oversaw a team of account coordinators, focusing on consistent execution and account performance. Ensured 95–99% SLA compliance across key accounts, boosting client retention. Administered 150+ monthly high-visibility campaigns, aligning timelines and deliverables among cross-functional teams. Acted as the main contact for inventory, shipping, and operational matters, aiding in client satisfaction. Created process documentation and restructured SOPs in NetSuite, streamlining operational workflows. Participated in system migration by identifying critical use cases and standardizing account workflows. Analyzed operational bottlenecks in fulfillment tasks, enhancing execution efficiency. Developed campaign trackers to oversee progress and timelines, reducing follow-ups by approximately 30–40%.Account Coordinator
CI Group · 2024 — 2025Facilitated the execution of orders, shipments, and inventory for multiple client accounts, ensuring on-time delivery performance. Coordinated with cross-functional teams to address fulfillment and logistics issues, maintaining service standards and preventing escalations.E-commerce Manager
Wholesome Food People Pte. Ltd. · 2023 — 2024Implemented targeted marketing campaigns on Shopify, Shopee, and Lazada, contributing to a 35% increase in sales. Enhanced product listings and pricing strategies, leading to improved conversion rates. Oversaw the full order lifecycle, managing fulfillment, shipping, returns, and customer support to enhance the post-purchase experience. Handled inventory planning and stock allocation across platforms to prevent stockouts and overstock situations. Led customer success associates by defining workflows and escalation protocols, which improved response times and marketplace satisfaction ratings. Refined SOPs to ensure consistency and minimize recurring errors.Customer Success Associate
Wholesome Food People Pte. Ltd. · 2022 — 2023Provided chat support and managed ticket queues on various platforms, focusing on strong response times and high customer satisfaction. Addressed escalations effectively, aiding in customer retention and reducing negative reviews.Onboarding Success Coordinator
IBM Business Services · 2021 — 2022Verified and processed pre-employment requirements for over 50 new hires each month, ensuring compliance and timely onboarding. Handled high-volume communication via email and phone, decreasing response times and enhancing onboarding visibility for both new hires and internal teams.
Skills & Expertise
Education
- B.S. PsychologyUniversity of Santo Tomas