Motunrayo A.

Motunrayo A. is a seasoned Customer Support Manager with over three years of experience in the fintech and digital platforms sectors. She has excelled in overseeing customer support operations and handling escalations, all while working in fast-paced, regulated environments. At Cydene Energy Services, she played a critical role as a Customer Success Manager, guiding customers through onboarding and ensuring a seamless account setup. Her commitment to customer satisfaction is evident in her success with reactivation outreach and collaboration with internal teams to resolve customer issues efficiently. Previously, at Gemstones by Ray, she improved customer satisfaction ratings by 20% through personalized service experiences and streamlined inventory management to reduce stock loss. Her role as a Product Manager at Teliytech Limited involved coordinating with engineering and operations teams to address customer-reported issues timely. Her skills include CRM management, customer relationship management, cross-functional communication, and detailed product and service improvement tracking.