Mpho
Mid-Level Call Center Customer Service Agent
Open to offersNew to PlatformAbout
Mpho M. is an experienced Call Center Agent based in Gauteng, South Africa, with a background in customer service for the legal and business services sectors. At Maritz Schreurs & Du Preez, Mpho managed 80–100 inbound and outbound calls daily, handling billing inquiries, product information, and complaint resolution while capturing data in CRM systems like Salesforce and HubSpot. In a previous role at Ismail & Dhaya Attorneys, Mpho supported client retention and accurate documentation through email, phone, and live chat interactions, collaborating with internal teams to ensure service delivery. Mpho consistently achieved performance targets, applied sales and upselling techniques, and leveraged expertise in data entry & reporting to improve customer satisfaction within high-volume environments.
Experience
Call Center Agent
Maritz Schreurs & Du Preez · 2024 — 2025Managed 80 to 100 inbound and outbound calls each day while ensuring high service standards. Assisted customers with billing inquiries and product information, and effectively resolved complaints. Utilized CRM systems for accurate data entry and customer record maintenance. Successfully identified sales opportunities and executed upselling strategies.Customer Service Assistant
Ismail & Dhaya Attorneys · 2021 — 2023Addressed customer queries through phone, email, and live chat channels. Resolved issues in an efficient manner, enhancing client retention. Maintained detailed records of customer interactions and updates on cases. Worked collaboratively with internal teams to ensure prompt service delivery.
Skills & Expertise
Education
- National Senior Certificate (Matric)Sir Pierre van Ryneveld High School · — — 2019
- Higher Certificate in Marketing (Incomplete)Boston City Campus & Business College
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