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MR A. — Senior Technical Support Analyst from South Africa

MR A.

Senior Technical Support Analyst

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Godfrey A. is a seasoned Technical Support Analyst with over 35 years of experience in the Manufacturing IT Sector. At Nampak, he transitioned from a data capturer to leading technical support, specializing in JD Edwards, Q Software, Transform, and OnBase. Throughout his tenure at Nampak IMS from 2012 to 2023, he was responsible for monitoring systems performance, overseeing weekly maintenance, and managing integrations among various applications. His role also included web logic administration, troubleshooting, and ensuring the synchronization of JD Edwards with other systems like Transform and Virtual Postman. Previously, at Dimension Data and Nampak IT, he provided extensive application and LAN support. His educational background includes diplomas in Business and Systems Analysis and Computer Skills, supplemented by a Management Development Program from Manchester Business School. Throughout his career, Godfrey has been involved in significant projects, such as migrating Nampak’s infrastructure and upgrading various applications, highlighting his expertise in vendor management and disaster recovery planning.

Experience

  • TECHNICAL SUPPORT ANALYST

    Nampak IMS · 2012 — 2023
    Provided technical support for JD Edwards systems, overseeing performance both locally and via Citrix, and managing printer configurations. Conducted routine logins to verify system availability and handled package builds and deployments. Proactively managed weekly maintenance and integration across JD Edwards, Transform, Barcoding, and OnBase. Engaged in troubleshooting for system availability and integration points while performing Web logic administration. Monitored processes such as batch jobs and resource utilization and addressed issues related to system performance. Offered security support for Q-Software to manage user access and system permissions, and aided in upgrade projects. Maintained server performance for Transform and OnBase, facilitating communication with third parties for technical issues and ensuring a smooth flow of output channels. Attended to user calls and provided online functional training while collaborating with vendors on upgrades and patches. Conducted monthly Windows server updates and developed Disaster Recovery plans across applications.

  • CNC JDE CONSULTANT

    ResolveRed · 2023 — Present
    Provided technical support in JD Edwards consulting.

  • TECHNICAL SUPPORT ANALYST

    Dimension Data · 2010 — 2012
    Delivered technical support for applications including JD Edwards, Q Software, Formscape, Barcoding, and the Corrugated Performance Management system, with responsibilities aligning with those of the current Technical Support Analyst role.

  • IT SYSTEM ADMINISTRATOR

    Nampak IT · 2003 — 2010
    Managed support for the Compact System on a Unix Operating System and the Novel system. Oversaw the interface between these systems and handled LAN Administration for the primary network. Developed and tested Disaster Recovery Plans, implemented new systems, and installed servers and desktops. Engaged in project management and liaised with suppliers as necessary.

  • IT SYSTEM ADMINISTRATOR

    Nampak Polyfoil · 1994 — 2003
    Supported the Compact System on a Unix Operating System and the Novel system, managing the interface between these systems. Handled printer modifications, monitored system performance, and executed regular backups.

  • COMPUTER OPERATOR

    Nampak Polyfoil · 1993 — 1994
    Monitored the IBM Main Frame System36 and captured clock cards for factory employees. Conducted reconciliations, system backups, and maintenance while ensuring compliance with manufacturer specifications for equipment service. Controlled access to software applications and managed data security.

  • DATA CAPTURER

    Nampak Polyfoil · 1988 — 1993
    Captured production data from the factory to the warehouse, generated reports for distribution reconciliation, and recorded factory downtime.

Skills & Expertise

Photoshop ExpertAccount ManagementVideo EditorEditing and ProofreadingArchitectContent CreationDutch Speaker

Education

  • Diploma in Business and Systems Analyst
    University of Stellenbosch Business School · — — 2019
  • Management Development Program (MDP)
    Manchester Business School · — — 2005
  • Tomorrow’s Leader Programme (TOM)
    The International Centre for Management Development (ICMD) · — — 2002
  • Accounting Level 2
    Eden Management College · — — 1994
  • Diploma in Computer Skills
    Eden Management College · — — 1990
  • Matric
    School · — — 1986

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