MS M.
Mid-Level Residential Utilities Coordinator
Open to offersNew to PlatformAbout
Michelle M. is a skilled professional with a wealth of experience across various roles within the utilities and metering industry. Currently serving as a Residential Utilities Assistant at Impact Meter Services, she manages proposals, liaises with Body Corporates for utility transitions, and ensures effective scheduling of technicians, demonstrating her adeptness in scheduling and communication. Previously, she held the role of General Enquiries Clerk at the same company, where she excelled in handling customer queries and managing debit orders, showcasing her strong proficiency with Microsoft Office. Michelle's career began as a Project Coordinator and Regional Team Leader at Stowe Holdings, where she honed her skills in project planning, stock forecasting, and administrative support. Her diverse background is rounded out by her Diploma in Hospitality Management from Ryde TAFE, Australia, underlining her foundational expertise in project coordination and customer relations.
Experience
Residential Utilities Assistant
Impact Meter Services · 2024 — PresentResponsible for setting up and dispatching proposals for water and electricity utilities. Assisted with the termination processes for body corporates and compiled monthly reconciliations. Communicated with body corporates about the onboarding process and organized technician schedules. Addressed account queries and took minutes during management meetings. Filled in for the manager during absences and coordinated departmental celebrations.General Enquiries Clerk
Impact Meter Services · 2020 — 2024Handled all incoming queries via CRM/Service Desk or redirected them to appropriate departments. Processed debit orders on AMG for month-end runs and managed their cancellations. Supported call center operations by assisting clients with account inquiries and initiated electricity activation. Aided in new account applications and account closures.Project Coordinator
Remote Metering Solutions · 2018 — 2020Developed project plans and ordered stock while forecasting inventory needs. Communicated with clients to determine project requirements and scheduled installations. Generated daily reports and coordinated multiple projects, while also providing support for general administrative inquiries, invoicing, and communications.Stock Controller
Stowe Holdings · 2017 — 2017Managed inventory both regionally and nationally, ensuring accurate asset management and reporting for corporate clients. Conducted stock forecasts and participated in national and regional stock takes. Updated assetWISE/Pastel daily and compiled reports for various departments, while also managing stock issues and maintaining customer and supplier relations.Office Assistant/Personal Assistant
Stowe Holdings · 2015 — 2017Operated the reception and switchboard while welcoming clients and providing refreshments. Handled deliveries and managed dairy schedules for executives. Organized travel arrangements including visas and accommodations. Supported managers and executives with general assistance and compiled monthly statistical reports for the branch manager.Project Coordinator/Regional Team Leader
Stowe Holdings · 2011 — 2015Oversaw call-out scheduling and processed job cards, ensuring stock availability for technicians. Managed disciplinary actions among technicians and compiled daily and monthly reports. Coordinated projects and assisted with general administrative tasks while acting as HSSE Representative and handling travel arrangements.Education
Ryde TAFE, NSW, AUSTRALIA · 2008 — 2010Completed a Hospitality Management Diploma.
Skills & Expertise
Education
- Higher School CertificateMosman High School, NSW, AUSTRALIA · — — 2007
- Diploma in Hospitality ManagementRyde TAFE, NSW, AUSTRALIA
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