Mubeen S.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Mubeen S. is a B.Sc. Computer Science student based in Andhra Pradesh, actively gaining experience in the IT and technology sector with hands-on roles in customer support and technical assistance. Through a tenure as Customer Support Executive at Swiggy BPO, Mubeen managed daily order tracking and issue resolution using CRM and ticketing systems, ensuring SLA adherence and customer satisfaction. As a Technical Support Trainee in an educational IT environment, Mubeen provided L1 support for software, hardware, and network troubleshooting, including LAN/WiFi diagnostics and account management. Notable technical projects include developing Python automation scripts for connectivity and validation, and building responsive web applications using HTML, CSS, and JavaScript, underscoring foundational skills in data analytics and web development.
Experience
Customer Support Executive
Swiggy BPOHandled 50–70 customer requests daily, focusing on order tracking, refunds, and resolving issues. Ensured compliance with SLAs by utilizing CRM and ticketing systems for efficient resolution of queries. Enhanced customer satisfaction through effective communication and problem-solving capabilities.Technical Support Trainee
College IT SupportDelivered L1 technical support for both student and faculty systems. Conducted password resets, account unlocks, and system configurations. Diagnosed LAN/WiFi problems and provided assistance in hardware and software troubleshooting.
Skills & Expertise
Education
- B.Sc. Computer ScienceVishwa Bharati Degree College · 2023 — 2026
- IntermediateSAV & NVJR Junior College · 2021 — 2023
- SSCNagarjuna High School · 2020 — 2021
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