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Muhamad K. — Junior Administrative and Customer Service Specialist from Indonesia

Muhamad K.

Junior Administrative and Customer Service Specialist

Indonesia 1-2 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Muhamad K. is a detail-oriented administrative and customer service professional based in Jakarta, Indonesia, with over three years of experience in sectors like hospitality, event management, and data analytics. In his current role as a Receptionist at Pondok Indah Residences, he manages over 50 daily calls and visitor inquiries, enhancing customer satisfaction by efficiently handling service requests. His previous experience as a Data Entry Staff at Badan Pusat Statistik reinforced his expertise in data management and ensuring data integrity. Muhamad demonstrated his technical proficiency as a Videotron Operator at Multivision Prima Sejahtera, where he coordinated schedules and maintained event equipment. He holds a Bachelor's degree in International Relations from Universitas Pembangunan Nasional Veteran Jakarta and is pursuing HR certification, emphasizing his interest in HR support and corporate communication. With skills in Microsoft Office and document control, Muhamad is recognized for his adaptability and proactive approach in diverse professional environments.

Experience

  • Receptionist

    Pondok Indah Residences · 2024 — Present
    Managed over 50 daily incoming calls and visitor inquiries, providing timely and professional responses. Addressed guest complaints and service requests to enhance customer satisfaction and resolution efficiency. Facilitated internal communication by distributing operational updates among staff. Maintained visitor logs and supported the administrative documentation processes.
  • Videotron Operator

    Multivision Prima Sejahtera · 2023 — 2023
    Operated and monitored event equipment to guarantee the seamless execution of multiple events. Coordinated schedules with clients and technical teams to adhere to event timelines. Prepared post-event reports and documentation for internal assessment. Assisted in managing client communication during event operations.
  • Data Entry Staff

    Badan Pusat Statistik (BPS) · 2022 — 2023
    Processed and validated over 1,000 data entries with high accuracy following reporting standards. Conducted data verification and error correction to maintain data integrity. Supported data analysis and reporting for statistical projects while organizing documentation and filing systems.
  • Telemarketing Representative

    Maharaya Group · 2022 — 2022
    Executed outbound calls to potential customers using the company database. Promoted products while striving to meet assigned sales targets in a KPI-driven environment. Developed customer relationships through effective communication and persuasion.
  • Barista

    Unita Coffee · 2020 — 2021
    Provided high-quality customer service in a high-paced environment. Handled daily operations such as order processing and customer interactions. Collaborated with team members to enhance service quality and improve customer experience.

Skills & Expertise

Education

  • Bachelor’s Degree in International Relations
    Universitas Pembangunan Nasional Veteran Jakarta · 2017 — 2021