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Muhammad T. — Mid-Level IT Support Specialist from Pakistan

Muhammad T.

Mid-Level IT Support Specialist

Pakistan No experience yet
Open to offersNew to Platform
Languages
Urdu
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About

Talha S. is a dedicated IT professional based in Islamabad, Pakistan, currently serving as an IT Support Specialist at TechSolutions Pakistan. With a robust foundation in computer networks and software engineering, he manages local network infrastructures, implements secure communication protocols, and troubleshoots a variety of systems including Windows and Linux for over 50+ end-users. In this role, Talha collaborates with senior engineers to ensure the seamless integration of APIs and microservices, as well as streamlines technical documentation to reduce user support tickets by 20%. Previously, he gained valuable experience as a Junior Technical Associate at Apex Digital Services, where he contributed to network hardware configuration, system testing, and data verification processes. He holds a Bachelor of Science in Computer Science from Virtual University, enhancing his proficiency in networking protocols like TCP/IP and software architecture. Talha's skills in MS Office Suite and digital editing further complement his technical expertise.

Experience

  • IT Support Specialist

    TechSolutions Pakistan · 2024 — Present
    Oversee and sustain the local network infrastructure while enhancing uptime and enforcing secure communication protocols. Address issues with hardware, operating systems (Windows/Linux), and enterprise software for more than 50 end-users. Work alongside senior software engineers to track system interactions, facilitating effective API integrations and deployment of microservices. Improved the clarity of technical documentation and onboarding resources, resulting in a reduction of user support tickets.
  • Junior Technical Associate (Contract)

    Apex Digital Services · 2023 — 2024
    Provided support in setting up network hardware components, including switches and routers, for client transitions. Performed system tests, assessed software performance metrics, and supplied comprehensive feedback reports to the quality assurance team. Administered digital data verification processes to ensure consistency in structure and error-free formatting.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science
    Virtual University · — — 2025

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