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Muhammad M. — Manager - Customer Operations from Pakistan

Muhammad M.

Manager - Customer Operations

Pakistan No experience yet
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Languages
EnglishUrdu
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About

Muhammad Mohtashim K. is an experienced professional in the telecommunication industry, with a career focused in Karachi, Pakistan. He has held progressive roles at Pakistan Telecommunication Company Limited (PTCL), OPTIX, and Wi-tribe Pakistan Limited. As Manager-Customer Operations at PTCL, he worked on enhancing network reach in underserved areas and managed end-to-end processes for GPON installations, including planning and deployment of FTTx GPON networks. At OPTIX, he was responsible for the design, installation, and troubleshooting of ELV systems, as well as managing fiber infrastructure for FTTH services. His roles also included overseeing network availability, supervising installation teams, and managing inventory operations. Muhammad holds an MS in Computer Science and a BE in Telecommunication from Hamdard University.

Experience

  • Manager-Customer Operations

    Pakistan Telecommunication Company Limited (PTCL) · 2024 — 2025
    Improved network capabilities in underdeveloped areas to attract new business and managed rehabilitation of faulty networks. Oversaw the entire process for delivering high-quality GPON installations and worked on enhancing performance through material procurement.
  • Deputy Manager – Operation

    OPTIX · 2024 — 2024
    Designed, installed, and implemented ELV systems according to client specifications. Addressed technical issues, conducted routine maintenance, and executed system upgrades. Supervised the progress of new GPON FTTH projects and managed the complete implementation of projects aimed at improving access network availability.
  • Assistant Manager- GPON Operation & Maintenance

    OPTIX · 2023 — 2023
    Oversaw planning and execution of Fiber Infrastructure to deliver FTTH services. Managed fault resolution, while developing, tracking, and maintaining network availability and quality. Promoted projects aimed at improving service productivity.
  • Sr. Engineer

    OPTIX · 2016 — 2018
    Managed GPON infrastructure and operations, which included maintaining inventory and stock. Kept detailed records of inventory usage and advised management on ordering needs. Provided team members with encouragement and communicated team objectives.
  • Executive Field Operation

    Wi-tribe Pakistan Limited · 2015 — 2016
    Facilitated guidance and training for customer personnel to enhance establishment. Coordinated with onsite contractors for required facility support while supervising product installations, as well as monitoring related repair and maintenance activities.
  • Field Support Engineer

    Wi-tribe Pakistan Limited · 2014 — 2015
    Provided guidance to customer personnel for effective education and coordinated contractor activities for facility support. Oversaw all aspects of product installations and managed associated repair and maintenance tasks.

Skills & Expertise

Education

  • MS CS
    Hamdard University · — — 2015
  • Bachelors of Engineering BE Telecommunication
    Hamdard University · — — 2012

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