Muhammad M.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Mohamed M. is a seasoned Technical Support Specialist with over five years of experience in customer service and technical support domains, specifically with Teleperformance Egypt. He has provided robust support for prestigious clients like Apple Care and Starlink, showcasing proficiency in troubleshooting operating systems, network configurations, and remote technical support. Mohamed played a pivotal role in launching the Starlink account at Teleperformance Egypt, delivering technical support in three languages: Arabic, English, and Hebrew. His expertise extends to handling Tier 1 and Tier 2 support for Apple products, ensuring customer satisfaction through effective problem resolution. His educational background includes a Bachelor’s degree in Arts from Cairo University. Mohamed's linguistic capabilities and technical acumen make him an invaluable asset in a rapidly evolving tech support landscape.
Experience
Technical Support Specialist
Teleperformance Egypt · 2021 — 2025Launched new accounts at TP Egypt as the first Hebrew, English, and Arabic technical support specialist for Starlink. Provided technical assistance in multiple languages, addressing connectivity, setup, and troubleshooting issues. Delivered remote support to resolve network-related problems.Senior Technical Support Advisor
Teleperformance Egypt · 2020 — 2020Delivered Tier 1 and Tier 2 support for Apple products and services. Assisted customers with troubleshooting for iOS, macOS, and watchOS. Diagnosed various software, system, and connectivity issues while maintaining customer satisfaction and performance metrics.Call center representative
Orange · 2017 — 2017Handled customer inquiries regarding accounts and provided service support. Delivered professional customer service, focusing on issue resolution.Content moderator
MI accessories · 2017 — 2017Reviewed and moderated online content following company policies. Ensured compliance with platform standards and quality of content.First lieutenant
Ministry of Defense Language instituteWorked on the Hebrew annotation project for Magic Data.
Skills & Expertise
Education
- Bachelor's degree of ArtCairo university
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