Muhammad U.
Junior Healthcare Administrative Assistant
Open to offersNew to PlatformAbout
Muhammad U., a healthcare administrative professional based in Rawalpindi/Islamabad, Pakistan, showcases a blend of clinical exposure and U.S.-client customer service experience. His hands-on experience, augmented by a radiology internship at DHQ Hospital Jauharabad, equips him with expertise in medical documentation and EMR/CRM data entry, ensuring accurate patient record management. Proficient in HIPAA compliance, Muhammad handles sensitive patient data with confidentiality. Within Benchmark BPO, he demonstrated his capability as a Customer Service Representative, effectively managing U.S. client interactions and spearheading administrative duties such as appointment scheduling and calendar management. His role at Unify Clouds highlighted his adeptness in active listening and data accuracy, vital for clinical and billing documentation. With ongoing training in billing, coding, and virtual assistant workflows, Muhammad is poised to enhance operational efficiencies within healthcare settings.
Experience
Customer Service Representative
ACA Health Insurance | Benchmark BPO · 2026 — 2026Served as the main point of contact for U.S. healthcare clients, providing effective communication tailored for patient understanding across various time zones. Responsible for managing end-to-end scheduling, enrollments, and follow-ups, aligning with appointment coordination typical in virtual assistant tasks. Accurately maintained CRM records and interaction notes, emphasizing the documentation precision needed for EHR charting. Verified insurance coverage details for compliance and accuracy, which serves as a base for billing and coding responsibilities.Radiology Intern
Patient Records & Engagement | DHQ Hospital, Jauharabad · 2025 — 2025Assisted with daily clinical activities including patient check-in, appointment scheduling, and management of medical records, gaining firsthand experience in front-office workflows relevant to administrative support positions. Ensured adherence to HIPAA standards for patient confidentiality and data privacy, which prepares one for the compliant management of protected health information (PHI). Worked collaboratively with radiologists, doctors, and nursing staff to organize appointments and address scheduling conflicts, highlighting the importance of interdepartmental communication in documentation and support functions.Customer Support Representative
Unify Clouds, Rawalpindi · 2025 — 2025Managed a high volume of both inbound and outbound calls, emphasizing active listening skills to resolve issues on the first contact. Maintained meticulous interaction records using CRM software for effective case tracking and follow-up, reinforcing the attention to detail necessary for EHR and billing documentation.
Skills & Expertise
Education
- FSc Pre-MedicalPunjab Group of Colleges · — — 2024
- Bachelor of Science in Radiology & Imaging Technology (In Progress, 3rd Year)Health Services Academy
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