Muhammad A.
Mid-Level Business Operations Coordinator
Open to offersNew to PlatformAbout
Muhammad A., a seasoned Business Operations Coordinator at Jarvis Technologies, excels in managing Salesforce operations, ensuring 100% data integrity for over 500 client accounts. His expertise in project management utilizing Asana and Jira has led to a significant reduction in delivery bottlenecks and a 15% improvement in cross-departmental coordination. Previously, at Global University Systems, he enhanced student enrollments by 30% through planning and executing successful international events, while efficiently managing budgets and reducing costs by 15%. His role also involved maintaining CRM systems and generating insightful performance dashboards with Power BI. Muhammad holds a Master’s in Business and Management from the University of Minho and a Bachelor's in Business Administration from the University of Central Punjab. He is proficient in tools such as Salesforce, Power BI, and Jira, making him adept at enhancing operational efficiencies and driving strategic marketing initiatives.
Experience
Business Operations Coordinator
Jarvis Technologies · 2025 — PresentOversaw the administration of Salesforce, ensuring 100% data integrity for over 500 client accounts while enhancing lead-to-opportunity tracking accuracy. Managed project workflows through Asana and Jira, resulting in improved efficiency and reduced bottlenecks. Created performance dashboards in Power BI and Excel, offering actionable insights to senior leadership. Functioned as the primary communication link between Sales, Operations, and Creative teams via Slack and Microsoft Teams to meet complex project milestones. Identified inefficiencies in documentation workflows and implemented a standardized digital system to improve time management. Conducted audits of client contracts and project documents, achieving a high 'ready-for-submission' rate. Produced weekly status summaries and resource allocation reports, contributing to enhanced team productivity.Lead Marketing Operations Coordinator
Global University Systems · 2022 — 2024Organized and executed numerous international events, including webinars and corporate training, which resulted in a notable increase in student enrollments. Handled event logistics, registration processes, and attendee engagement, maintaining a high average attendance rate. Onboarded and trained a significant number of agents globally through the GUS Agents Portal, ensuring accurate representation of university offerings. Directed post-event reporting to gather insights that improved retention rates at subsequent events. Negotiated event budgets with vendors to minimize costs while ensuring quality execution. Managed both virtual and hybrid event platforms to facilitate seamless experiences.Digital Media Strategist
Digitara · 2021 — 2022Formulated and implemented digital media strategies aimed at enhancing brand engagement. Oversaw and optimized paid media campaigns, achieving improved returns on ad spend. Collaborated with cross-functional teams to run promotional campaigns across email and social media, significantly increasing event visibility. Played a key role in launching DigiX Pakistan, a pioneering digital community in the country.Community Manager
Rivaj UK · 2020 — 2021Developed strategies to manage brand engagement and audience retention. Facilitated social media interactions, which contributed to achieving high customer satisfaction ratings. Examined customer orders for potential fraud and verified their authenticity. Conducted investigations into transaction rejections and escalated cases as needed.Officer, Community Engagement
Xiaomi · 2019 — 2020Handled customer interactions and provided technical support, maintaining a high response efficiency across social media channels. Led the social media content strategy to improve digital outreach. Assisted in launching campaigns for the Poco X7 and Xiaomi Eco Products in Pakistan.
Skills & Expertise
Education
- Master’s in Business and ManagementUniversity of Minho · 2023 — 2024
- Bachelor’s in Business AdministrationUniversity of Central Punjab · 2014 — 2019
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