Muhammad U.
Junior MERN Stack Developer
Open to offersNew to PlatformAbout
Muhammad Umair J. is an experienced Customer Service Representative and Sales Executive based in Rawalpindi, Punjab, with a track record in the business process outsourcing (BPO) industry. He handled high-volume inbound and outbound calls at ACE BPO, achieving a 90%+ satisfaction rate and contributing to a 15% monthly revenue increase through collaboration with sales teams. At Incresco Digital Solutions, Umair J. managed client inquiries via phone and email, achieving a 95% first-interaction resolution rate and supporting process improvements in customer service turnaround. He is pursuing a Bachelor's in Software Engineering at NUML University, Islamabad, expanding his technical foundation with a remote internship at DevelopersHub Corporation. Demonstrating proficiency in MERN Stack development, React.js, and digital marketing, he has developed web apps and dashboards and authored over 35 blogs, underscoring his commitment to digital content and software solutions.
Experience
FrontEnd Development Remote Internship
DevelopersHub Corporation · 2025 — 2025Engaged in developing frontend solutions focused on contemporary design principles and user interface efficiency. Collaborated in a remote environment on various projects that utilized React.js and other relevant technologies.Customer Service Representative
Incresco Digital Solutions · 2024 — 2024Handled client inquiries through phone and email, achieving a strong resolution rate during the first contact. Supported the management of customer data and feedback to aid the team in enhancing support processes and decreasing complaint turnaround times. Worked alongside the digital marketing team to gain insight into service offerings for improved client assistance.Customer Service Representative, Team Leader
ACE BPO · 2022 — 2023Managed a substantial volume of inbound and outbound calls, efficiently addressing customer inquiries while maintaining a high satisfaction rate. Worked collaboratively with the sales team to promote additional services, which contributed to monthly revenue growth. Provided training and mentorship to new team members to uphold service quality standards and ensure compliance with company protocols.
Skills & Expertise
Education
- Bachelor of Software Engineering (In Progress)National University of Modern Languages (NUML) · — — 2027
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