Muhammad A.
Mid-Level Satellite Communication Specialist
Open to offersNew to PlatformAbout
Muhammad Ali A. is an experienced IT Support & Field Operations Specialist with over eight years in IT support and project management. He specializes in deploying and optimizing advanced digital video broadcasting systems, notably DVB-S and DVB-S2, within military organizations in Karachi and Islamabad, Pakistan. His skills include dual-antenna marine satellite terminal installation, signal alignment, and calibration, leading to a 15% improvement in signal quality and a 20% reduction in error rates. Muhammad also has a proven record of supporting engineering departments by providing hardware and software solutions, conducting rigorous system testing, and ensuring compliance with industry standards. As a Customer Support Supervisor at Tracking World Pvt Ltd, he enhanced customer satisfaction by managing customer support teams and coordinating theft recovery efforts. His technical certifications, including Satellite Communication Operations and HCIA Datacom, complement his extensive expertise in marine satellite systems and digital broadcasting technologies.
Experience
DVBS Technical Staff
Military Organization · 2019 — PresentDesigned, deployed, and optimized advanced digital video broadcasting systems, specifically DVB-S and DVB-S2, integrating them with current infrastructure. Oversaw the installation and configuration of DVBS equipment, conducting rigorous testing to ensure compliance with industry standards. Managed the setup of DVB-S terminals, including site preparation and equipment configuration, while ensuring accurate satellite dish alignment for optimal broadcast quality. Provided technical support to scientists, OEM representatives, and staff, and resolved complex signal transmission issues through troubleshooting procedures. Documented test results and maintained operational performance metrics for signal strength and bandwidth usage.Customer Support Supervisor
Tracking World Pvt Ltd · 2016 — 2019Supervised a team of customer support representatives, enhancing customer satisfaction through effective service strategies. Utilized strong communication and composure to address customer concerns and provided technical support for hardware and software issues. Coordinated vehicle theft recovery efforts in collaboration with law enforcement, employing tracking technology to assist in the recovery process.
Skills & Expertise
Education
- Higher Secondary School CertificateBehari Colony, Green Town, Lahore · 2012 — 2014
- MatriculationF.G Sir Syed Boys Secondary School, Rawalpindi · 2012 — Present
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