Muhammad L.
Senior Customer Service Executive
Open to offersNew to PlatformAbout
Muhammad L. is an accomplished Customer Service & Success Executive with over 7 years of experience in driving client satisfaction and retention through proactive customer engagement and skillful issue resolution. Throughout his tenure at The Ranking Geeks, he served as a pivotal contact for clients, enhancing account growth and revenue through strategic upselling and renewals. His previous role as a Logistics Coordinator at BusRoute saw him streamline operations and build resilient supplier and customer relationships to ensure seamless service delivery. As a Team Lead at TENONNET, Muhammad provided innovative career solutions and guidance across diverse fields, leading resume writing with a global clientele. His technical and engineering background is underpinned by a BS in Electrical Engineering Technology from BZU Multan, complemented by ongoing pursuits in MS Engineering Management. Muhammad's proficiency in CRM Systems, escalation management, and conflict resolution make him an integral partner in facilitating a cohesive customer journey.
Experience
Customer Success Executive
The Ranking Geeks · 2025 — PresentActed as a primary contact for clients, prioritizing their satisfaction and retention. Worked alongside various teams to address issues, track success metrics, and promote strategic growth of accounts. Identified opportunities to enhance revenue through upselling and contract renewals.Logistics Coordinator / CSR
BusRoute - MiniBus and Coach Hire Company (UK Based) · 2024 — 2025Oversaw logistics operations from start to finish, ensuring timely delivery of services and products. Provided support to colleagues by guiding them toward achieving operational and service objectives. Fostered robust relationships with customers and suppliers for effective collaboration. Researched new suppliers to improve supply chain efficiency and manage costs.Team Lead / Resume Writer
TENONNET (American Company) · 2018 — 2024Led and trained junior staff, aiding newcomers in their professional growth and system familiarity. Reviewed team outputs to meet established quality standards. Delivered high-quality writing services for resumes, cover letters, LinkedIn profiles, and technical reports to a global clientele. Introduced innovative ideas to clients for career advancement.
Skills & Expertise
Education
- MS Engineering Management (1st semester Coursework Completed)Riphah International University · 2020 — Present
- BS Electrical Engineering TechnologyBZU Multan · — — 2018
- Intermediate Pre EngineeringGarrison Degree College · — — 2013
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