Muhammad I.
Mid-Level Social Media Quality Analyst
Open to offersNew to PlatformAbout
Muhammad Izhhar Z. is an experienced social media professional with over four years of expertise in Content Moderation and Quality Analysis. He has demonstrated his proficiency in ensuring adherence to established policies and quality standards while collaborating with cross-functional teams across various organizations in Surabaya, such as WS Teknologi, GearInc, and Telus Digital. Muhammad Izhhar excelled as a Content Moderator, being recognized multiple times in 2022 for his outstanding performance. He successfully transitioned to a Quality Analyst role, where he conducted quality audits, provided feedback, and supported team alignment to enhance policy compliance and operational efficiency. A graduate with a Bachelor's degree in English Literature from Universitas Dr. Soetomo, he achieved a high academic standing. His methodological approach to problem-solving, attention to detail, and ability to provide actionable feedback have been pivotal in maintaining high standards across content moderation workflows.
Experience
Quality Analyst
GearInc · 2022 — 2026Performed quality audits and evaluated moderation decisions against policies and SOPs. Analyzed recurring errors and conducted root cause analysis to identify improvement areas. Provided feedback to moderators to enhance their understanding of policies and consistency. Monitored performance metrics for individuals and teams while handling complex cases through in-depth reviews. Collaborated with various stakeholders to address quality issues and support policy updates.Quality Analyst
Telus Digital · 2026 — 2026Executed quality audits of moderation decisions ensuring adherence to guidelines and standards. Analyzed quality performance for recurring errors and facilitated root cause analysis. Delivered actionable feedback to moderators and supported alignment sessions for policy interpretation. Monitored performance metrics and managed complex policy reviews. Worked with Team Leaders and Trainers to improve operational performance and implement updates.Content Moderator
WS Teknologi · 2021 — 2022Reviewed user-generated content and moderated it according to established policies and quality standards. Evaluated potentially sensitive content and enforced appropriate decisions. Ensured accuracy and productivity while meeting daily targets and interpreted policies for complex cases. Worked with team members to address quality gaps and contributed to overall operational performance.
Skills & Expertise
Education
- Bachelor of English LiteratureUniversitas Dr. Soetomo · 2017 — 2021
Interested in this professional?
Sign in as an employer to save this profile or invite Muhammad I. to a job.
Sign in as an employer