Muhummad H.
Senior Client Relations Specialist
Open to offersNew to PlatformAbout
Muhammad Haider T. is an accomplished Customer Specialist with over six years of experience in the financial services and aviation logistics sectors, focusing on client relationship building and high-accuracy operations. At PCAA Karachi, he managed cargo-related inquiries, guiding clients through regulatory processes and utilizing tracking systems to deliver real-time logistics updates, frequently via virtual presentations on Zoom. During his tenure at AL SAHLAH TRAVELS, Muhammad oversaw high-volume client queries, facilitated financial reconciliations, and managed international vendor engagement to ensure precise service delivery. He drove customer retention and lead generation through data-driven use of CRM management, meticulous record-keeping in Microsoft Office, and effective application completion strategies. Muhammad holds an MBA in Marketing & Supply Chain from KSBL and a BS in Aviation Management from PAF-KIET.
Experience
Customer Service & Operations Manager
AL SAHLAH TRAVELS · 2021 — 2026Oversaw high-volume client inquiries across various channels to promote client relationship development and secure long-term trust among policyholders. Addressed complex complaints regarding financial reconciliations and travel disruptions, acting as a specialist for ensuring refund accuracy. Collaborated with international vendors for efficient service delivery and tailored solutions catering to a diverse national clientele. Maintained high satisfaction ratings in dynamic environments, emphasizing performance-based advancement and team excellence.Customer Service & Business Development Officer
AL SAHLAH TRAVELS · 2018 — 2021Delivered end-to-end support for booking processes while ensuring strict accuracy in application handling and financial record management. Focused on proactive client relationship building, leading to a noted increase in customer retention. Identified new market opportunities that effectively boosted qualified leads and managed potential residual income pipelines. Utilized CRM systems together with Microsoft Office to uphold accurate records, which supported high-quality data for virtual client presentations.Customer Service Assistant
PCAA · 2018 — PresentEngaged customers on cargo-related inquiries and logistics updates, ensuring accuracy in shipping documentation applications. Guided clients through regulatory processes to address documentation delays while upholding standards for financial services reporting. Coordinated cross-departmental communication to ensure timely service delivery and foster long-term client trust within a national infrastructure context. Mastered internal tracking systems for providing real-time updates during virtual presentations about cargo movements.
Skills & Expertise
Education
- MBA in Marketing & Supply ChainKSBL · — — 2023
- BS in Aviation ManagementPAF-KIET · — — 2020
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