Mujahed K.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Mujahed K. is a seasoned Customer Support Specialist with over a decade of experience in handling multi-channel customer interactions including phone, email, and chat support primarily for US customers within BPO and e-commerce sectors. He is proficient in tools such as Zendesk, Shopify, and Google Workspace, which he utilizes for effective customer communication and administrative tasks. Throughout his career, Mujahed has efficiently managed customer inquiries, escalations, and order-related issues, ensuring professional service across various platforms. His most recent roles include a Chat Support Representative at Lead Chat and an Email Support Representative at GOAT Sneakers, where he sharpened his skills in issue resolution and customer satisfaction. His educational background includes a Bachelor of Science in Information Systems from the University of Southern Mindanao. Currently, Mujahed seeks a virtual assistant position that leverages his extensive support experience to benefit direct clients in US time zones.
Experience
Chat Support Representative
Lead Chat · 2023 — 2025Handled customer inquiries through live chat support, ensuring professional and customer-focused communication across multiple conversations daily. Addressed customer concerns and escalations effectively, enhancing response handling and service quality. Coordinated follow-ups and issue resolutions to foster a positive customer experience. Maintained accurate customer records and support documentation using chat and support platforms.Email Support Representative
GOAT Sneakers · 2021 — 2022Managed responses to customer inquiries regarding orders, accounts, and product concerns via email support channels. Conducted order tracking, account verification, and resolution of issues while ensuring timely and accurate responses. Organized and maintained high-volume email queues to enhance response efficiency. Provided clear communication and professional problem resolution to support customer satisfaction.Customer Service Representative (Inbound)
Teleperformance – Davao · 2014 — 2018Resolved inbound customer inquiries through phone support channels while adhering to service quality standards. Managed a high volume of daily calls, providing accurate information, troubleshooting assistance, and account support. Addressed escalations in a professional manner while maintaining positive interactions under pressure. Demonstrated strong multitasking skills by managing multiple systems and customer accounts simultaneously.Social Media Manager / SMM
Fitness Personality (US)Developed engaging and visually appealing design posts for Instagram, focusing on fitness, motivation, workouts, and branding content. Oversaw content planning and scheduling to ensure a consistent social media presence and audience engagement. Created promotional materials, quote graphics, and fitness-related content using Canva and other design tools. Contributed to increasing online engagement through creative and audience-focused social media content.
Skills & Expertise
Education
- Bachelor of Science in Information SystemsUniversity of Southern Mindanao · — — 2011