Mukuka M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Mukuka M. is an experienced Virtual Assistant and project management volunteer based in Lusaka, Zambia, with a background in the finance, statistics, and telecommunications industries. At Yeah Financials, Mukuka manages scheduling, travel arrangements, calendar management, client correspondence, and file organization, supporting operations in a part-time remote capacity. As a volunteer with the Project Management Institute Zambia, Mukuka oversees the mentor-mentee program, handling stakeholder coordination, communication group creation, follow-up on mentorship sessions, and tracking engagement metrics. Previous experience as a census enumerator at the Zambia Statistics Agency included collecting and validating household data, while serving as a call center agent for Ison Xpereiences (MTN Process) involved providing accurate product information, CRM tagging, and mentoring new teammates. Mukuka holds a BSc in Project Management and a diploma in Electrical Engineering.
Experience
VOLUNTEER
PROJECT MANAGEMENT INSTITUTE ZAMBIA · 2026 — PresentSupported matching mentors to mentees while maintaining an organized list of mentors and assigned students. Facilitated initial introductions and followed up to ensure mentorship sessions occurred. Escalated any availability issues of mentors, created communication groups, tracked engagement, and confirmed scheduling of sessions.VIRTUAL ASSISTANT
YEAH FINANCIALS · 2023 — PresentHandled scheduling, meetings, and appointments. Engaged in planning, researching, and booking travel arrangements. Managed calendars, organized files, and maintained communication by handling emails and following up with clients.CENSUS ENUMERATOR
ZAMBIA STATISTICS AGENCY · 2022 — PresentCollected accurate data from households within the assigned Enumeration Area. Reviewed completed questionnaires for errors, ensuring all questions were answered correctly, and submitted information to the Supervisor for validation. Executed additional duties as assigned by the Supervisor.CALL CENTER AGENT
ISON XPEREIENCES (MTN PROCESS) · 2021 — 2022Engaged with customers professionally on every call, establishing rapport while delivering accurate product and service information. Ensured compliance with quality parameters and provided on-the-job training to new team members through mentorship. Appropriately escalated customer queries to team leads for swift resolution and met daily targets.
Skills & Expertise
Education
- Bsc Project ManagementUniversity of Zambia · — — 2026
- Diploma Electrical EngineeringNorthern Technical college · 2017 — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Mukuka M. to a job.
Sign in as an employer