Muneeb A.

Muneeb A. is a seasoned IT Support Engineer hailing from Jammu & Kashmir, India, with a proven track record in managing complex IT environments. His expertise lies prominently in the administration of Microsoft 365 solutions, including Outlook/Exchange, Azure Active Directory, Teams, OneDrive, and SharePoint. With certifications like CCNA and CCNP, Muneeb demonstrates deep proficiency in Cisco networking technologies, excelling in routing, switching, VLANs, and network security protocols such as VPNs and ACLs. In his role as a Technical Support Engineer at Flynaut LLC, he adeptly resolved numerous support tickets daily, showcasing his ability to diagnose and address L1/L2 technical issues with precision and minimal escalation. His systematic documentation of recurring issues and strategic resolution enhances team knowledge and reduces escalations. Muneeb's educational background in Electronics and Communication engineering underpins his strong technical foundation. He has also contributed to significant projects like network designs in diverse environments, highlighting his capability to design scalable and secure enterprise networks.