Musawar A.
Mid-Level IT Support Engineer
Open to offersNew to PlatformAbout
Musawar A. is a seasoned IT Support Engineer from Karachi, well-versed in cloud administration and network infrastructure. Holding a Bachelor's in Computer Science from Islamia University of Bahawalpur, Musawar has demonstrated his proficiency in administering Microsoft 365 and Entra ID (Azure AD), ensuring robust security through role-based access controls and maintaining over 99% network uptime. His technical acumen spans configuring and troubleshooting MikroTik and Cisco routers and executing Domain Join procedures to streamline organizational processes. At Xtend Systems, Musawar played a critical role in diagnosing LAN/WAN performance issues and resolved Tier 1-2 incidents with remarkable efficiency. His experience also includes reducing unauthorized-access incidents and minimizing setup times by designing Group Policy Objects, all while maintaining stringent security and operational compliance standards across industry-specific environments such as logistics, development hubs, and corporate firms.
Experience
IT Executive
Xtend Systems · 2026 — PresentAdministered Microsoft 365 and Entra ID (Azure AD) user accounts, implementing role-based access controls and security policies to protect organizational data. Configured and troubleshot MikroTik and Cisco routers across office locations, ensuring strong network uptime. Executed Domain Join procedures and designed Group Policy Objects (GPOs) for standardized desktop configurations. Addressed Outlook, MS Office, and OS-level issues for end users, achieving rapid ticket-resolution times for Tier 1 and Tier 2 incidents. Monitored LAN/WAN performance with diagnostic tools, proactively resolving recurring connectivity issues.IT Support Engineer
LDP Logistics Inc. · 2025 — 2026Managed Microsoft 365 and Entra ID (Azure AD) for over 50 user accounts, enforcing role-based access controls and security policies that resulted in a complete elimination of unauthorized-access incidents. Configured and troubleshot MikroTik and Cisco routers in all office locations, maintaining over 99% network uptime. Implemented Domain Join procedures and designed Group Policy Objects (GPOs) for consistent desktop configurations, reducing manual setup time significantly. Resolved issues in Outlook, MS Office, and operating systems for end users, sustaining an average ticket-resolution time under two hours. Monitored LAN/WAN performance using diagnostic tools, effectively mitigating recurring connectivity bottlenecks.IT Support Engineer (Contract)
Developers Hub · 2025 — 2025Provided Tier 1-2 hardware and software troubleshooting for a staff of over 30, ensuring continuous system availability while documenting root causes to minimize repeat issues. Oversaw daily data backup and recovery workflows, achieving zero incidents of data loss. Deployed and configured software updates on all workstations to enhance endpoint security compliance with QA/QC and HSE standards.IT Support Intern
Codexcue · 2024 — 2024Assisted with LAN/WAN setup and maintenance for a development team of more than 20 engineers, providing reliable network infrastructure. Conducted training sessions for end users on new software tools, resulting in increased adoption rates and fewer support tickets. Documented IT processes and created system-improvement reports that were adopted as standard operating procedures.
Skills & Expertise
Education
- Bachelor of Computer ScienceIslamia University of Bahawalpur · 2021 — 2025
Interested in this professional?
Sign in as an employer to save this profile or invite Musawar A. to a job.
Sign in as an employer